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Keywords: Consumer banking
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Journal Articles
Lean Six Sigma in consumer banking – an empirical inquiry
Available to Purchase
International Journal of Quality & Reliability Management (2019) 36 (8): 1345–1369.
Published: 28 May 2019
..., academic research on the use of LSS in the Banking and Financial Services (BFS) is limited, and hence deserves greater attention. The purpose of this paper is to illustrate the application of LSS in consumer banking in real-time setting. Design/methodology/approach A case study method is used to study...
