...Sananda Das; Rauf Iqbal; Vivek Khanzode; Manjunath S. Vhatkar; Rakesh Raut Purpose This article examines the relationship between digital transformation (DT) and customer agility (CA) to lower the high product return frequency (RF) for improving customer service quality, including customer...

... the knowledge gap on the application of LS5.0 and digital transformation in credit granting, looking at the efficiency of technology in helping financial institutions capture the VoC and personalisation. The study investigates these issues, exploring expert perceptions and relevant literature, identifying...

... into sustainable performance in public service settings. Addressing this gap, this study examines how Quality 4.0 capabilities drive sustainable performance in public sector organizations through two key transformation pathways: digital transformation and organizational ambidexterity, grounded in the Resource...

...Joana Morgado Oliveira; Carlos F. Gomes Purpose This study explores how organizational agility can be systematically developed through the application of organizational excellence models, particularly in the context of accelerating digital transformation. In an era marked by increasing volatility...

... enterprises (MSMEs), an often-overlooked segment in digital transformation literature. Design/methodology/approach This study employs a multiple-case approach to conduct empirical research with six enterprises, three micro/small and three medium-sized, using the analytical lenses of Practice-Based View...

...Ignacio Favarel; María Dolores del Rio; Roberto Vassolo; Guilherme Luz Tortorella Purpose This paper examines the role of leadership practices in successfully integrating Industry 4.0 technologies in the healthcare sector, addressing the socio-technical nature of this digital transformation...

... systems and technology acceptance theories to analyse and measure people's attitudes and behaviours towards digital transformation supported by lean principles. A comprehensive review of the literature led to the construction of a research model that highlights the intention to use digital technologies...

...Frederic Ponsignon; Gregory Bressolles; Naser Valaei Purpose This study empirically examines how digital transformation influences quality management (QM). Drawing on contingency theory, we develop a conceptual model that proposes relationships among digital transformation, QM practices and QM...

...Alberto Piovano; Elisa Verna; Gianfranco Genta; Maurizio Galetto Purpose Digital transformation is a key driver for promoting circular economy practices in organizations. This study examines emerging challenges faced by food industry companies, including manufacturers, machinery producers...

... to analyse the coordination development between two subsystems or composite systems. Specifically, its focus is to measure the coupling coordination degree between digital transformation and quality management, serving as a metric for determining Quality 4.0 maturity. Furthermore, to explore the relationship...

... while attempting to realize digital transformation. Quality management in the context of Industry 4.0 is still in its nascent stage with researchers trying to identify key and relevant components of quality management with respect to Industry 4.0. The current study attempts to address the knowledge gap...