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Keywords: Digital voice of customer
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Journal Articles
International Journal of Quality & Reliability Management 1–22.
Published: 24 July 2026
... Limited 2026 Emerald Publishing Limited Licensed re-use rights only Consumer empowerment Customer satisfaction Customer complaint behaviour Digital voice of customer Quality 4.0 Customer complaint theories Consumer forums Complaints in monopolistic market Cross country complaint...
Journal Articles
International Journal of Quality & Reliability Management (2025)
Published: 23 May 2025
...Nagendra Kumar Sharma; Vimal Kumar; Arpit Singh; Pratima Verma Purpose The study aims to measure the role and impact of digital Voice of Customer (DVoC) in achieving operational excellence (OE), driving innovation (DI) and adapting to the dynamic landscape (ADL). Design/methodology/approach...
Journal Articles
International Journal of Quality & Reliability Management (2025)
Published: 13 February 2025
... be contacted at: sharfuddin.khan@uregina.ca 10 07 2024 21 11 2024 07 01 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Digital voice of customer PRISMA model ISM-MICMAC Supply chain resilience Renewable energy Recent...
