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Keywords: Digital voice of customer
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Journal Articles
International Journal of Quality & Reliability Management 1–22.
Published: 24 July 2026
... Limited 2026 Emerald Publishing Limited Licensed re-use rights only Consumer empowerment Customer satisfaction Customer complaint behaviour Digital voice of customer Quality 4.0 Customer complaint theories Consumer forums Complaints in monopolistic market Cross country complaint...
Journal Articles
International Journal of Quality & Reliability Management (2025)
Published: 23 May 2025
...Nagendra Kumar Sharma; Vimal Kumar; Arpit Singh; Pratima Verma Purpose The study aims to measure the role and impact of digital Voice of Customer (DVoC) in achieving operational excellence (OE), driving innovation (DI) and adapting to the dynamic landscape (ADL). Design/methodology/approach...
Journal Articles
International Journal of Quality & Reliability Management (2025)
Published: 13 February 2025
... the digital voice of customers affect resilience in supply chains? RQ2. Which are the most significant factors of the digital voice of customers that enhance resilient supply chains? To further elaborate upon the contributions of the research, we propose a quadruplex framework consisting...
