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Keywords: E-commerce
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Journal Articles
E-commerce success redefined: integrating information systems and customer empowerment for e-customer engagement
Available to PurchaseGomidu Boyagoda, Saduni Malsha Thalagala, Sanjula Lakruwan Pathirana, Shehan Jeewantha, Krishantha Wisenthige
International Journal of Quality & Reliability Management (2026) 43 (5): 1325–1351.
Published: 17 March 2026
...Gomidu Boyagoda; Saduni Malsha Thalagala; Sanjula Lakruwan Pathirana; Shehan Jeewantha; Krishantha Wisenthige Purpose This study aims to explore the impact of system quality, information quality, service quality and customer empowerment on customer satisfaction and e-commerce success in Sri Lanka...
Journal Articles
Analyzing shopping cart abandonment enablers: an ISM and MICMAC approach
Available to Purchase
International Journal of Quality & Reliability Management (2025) 42 (1): 61–85.
Published: 16 April 2024
... of e-commerce companies to focus more on factors leading to shopping cart abandonment according to their dependency and driving power. Research limitations/implications Taking an expert’s opinion as a base may affect the results of the study due to biases based on subjectivity. Practical...
Journal Articles
Appraise the role of novelty-seeking on consumers’ satisfaction using online food delivery applications
Available to Purchase
International Journal of Quality & Reliability Management (2024) 41 (4): 1142–1164.
Published: 15 November 2023
... Emerald Publishing Limited Licensed re-use rights only E-commerce SERVQUAL model E-Satisfaction and e-loyalty COVID-19 Malaysia Online food delivery (OFD) services have increasingly prevalent benefits for customers, enticing them to use online services in their routine lives...
Journal Articles
Adoption of big data analytics practices for sustainability development in the e-commercesupply chain: a mixed-method study
Available to Purchase
International Journal of Quality & Reliability Management (2023) 40 (4): 965–989.
Published: 01 September 2022
.../approach The mixed-method approach was applied to assess sustainability dimensions and calculate the score using two phases. In Phase I, the BDA drivers in the e-commerce industry were finalised using the partial least square based structural equation modelling (PLS-SEM) method. In Phase II, a case study...
