Skip Nav Destination
Close Modal
Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Date
Availability
1-4 of 4
Keywords: E-service quality
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Delivering trust: how food safety performance drives loyalty across the online ordering journey
Available to Purchase
International Journal of Quality & Reliability Management (2025) 42 (1): 107–121.
Published: 12 April 2024
...Carlos Arturo Hoyos Vallejo; Flavia Braga Chinelato Purpose This research delineates the interdependencies between e-service quality (e-SQ), product quality (PQ) and food biosafety measures (FBM) in shaping consumer satisfaction and loyalty within the online food delivery services (OFDS) landscape...
Journal Articles
The influence of Internet banking services quality on e-customers’ satisfaction of Saudi banks: comparison study before and during COVID-19
Available to Purchase
International Journal of Quality & Reliability Management (2023) 40 (2): 496–516.
Published: 28 December 2021
...Areej Abdulrahman Alarifi; Khalid Sami Husain Purpose The main purpose of this study is to compare e-customer satisfaction in Saudi banks before and during coronavirus disease 2019 (COVID-19) pandemic by assessing the e-service quality dimension before and during the pandemic. Design...
Journal Articles
Electronic service quality (e-SQ) measurement: a cross-functional review
Available to Purchase
International Journal of Quality & Reliability Management (2023) 40 (1): 148–168.
Published: 12 November 2021
...-service quality Online service quality e-service quality measurement Scale development Literature review Since the 2000s, there has been phenomenal growth in the e-service market. The revenue of the global e-service market is expected to achieve an overwhelming mark of USD238.7bn by 2021 [1...
Journal Articles
The influence of a virtual agent on web-users' desire to visit the company: The case of restaurant's web site
Available to Purchase
International Journal of Quality & Reliability Management (2014) 31 (4): 419–434.
Published: 01 April 2014
... in the questionnaire. The author used the expanded version of the technology acceptance model (TAM) for measuring the intention of potential customers to accept a new technology and for evaluating the characteristics of the virtual agent. In order to measure the e-service quality, the author adapted items of WebQual...
