...Narasimha Murthy; Kuldip Singh Sangwan; Nuggenahalli S. Narahari Purpose The purpose of this paper is to examine how sub-criteria of the European Foundation for Quality Management (EFQM) model is structurally connected and influence each other. This paper also tries to find the underpinning logics...

... have examined traditional TQM issues and the requirements of the new quality standard, ISO 9001: 2015, as well as the updated European Foundation for Quality Management (EFQM) criteria. Design/methodology/approach This study was conducted via a survey of Finnish SMEs and covered both industrial...

...Rozélia Laurett; Luis Mendes Purpose The European Foundation for Quality Management (EFQM) excellence model has been widely used by higher education institutions (HEIs). However, knowledge about the state of the art concerning its application in the context of HEIs is still reduced. The purpose...

... open issues. The purpose of this paper is to clarify the results obtained by companies that implement the European Foundation for Quality Management (EFQM) excellence model, with a focus on their importance and nature. Design/methodology/approach An empirical study was conducted in 68 Spanish firms...

...Ana B. Escrig-Tena; Beatriz Garcia-Juan; Mercedes Segarra-Ciprés Purpose Although the European Foundation for Quality Management (EFQM) Excellence Model has been widely adopted throughout Europe, a thorough examination of the factors that contribute to the internalisation of the model (i.e...

... TQM in a paper in 1984 (Rehder and Ralston, 1984) the understanding of TQM grew and was clarified further with the development of widely accepted TQM models, most notably the Malcolm Baldrige Criteria (later known as the Baldrige Criteria for Performance Excellence) and the EFQM Excellence Model...

...Omar Al‐Tabbaa; Kenneth Gadd; Samuel Ankrah Purpose This paper provides insights into the applicability of excellence models (in particular the European Foundation for Quality Management (EFQM) Excellence Model), for use in the nonprofit context as a strategy for performance improvement aiming...