... them and the potential benefits of adopting an integrated management system (IMS). This paper attempts to compare the usage of integrated management systems in two of the European countries with more tradition in the field of management systems standardization: England and Spain. Design/methodology...

... performance terms and by level of TQM implementation and organisational size. Design/methodology/approach The paper is based on two empirical studies (manufacturing and service) undertaken in North Eastern England, involving the application of a self‐assessed benchmarking tool. Data were collected from...