...Muhammad Yousaf Purpose This research has two main purposes. Firstly, it aims to investigate the influence of quality certificates on firm performance. Secondly, it endeavors to evaluate the relationship between inventory management efficiency (IME) and firm performance for non-quality-certified...

...Fatma Sonmez Cakir; Sumeyye Ozdemir; Zafer Adiguzel Purpose The research purpose to investigate the impact of information management on firm performance through service quality and perceived customer relationship quality in the context of Global System for Mobile Communications (GSM) companies...

...Luay Jum’a Purpose This study examined how digital voice of the customer (DVoC) adoption influences customer satisfaction (CS) and firm performance in Jordan’s banking and telecommunications sectors, while also assessing whether trust in technology moderates the DVoC–satisfaction relationship...

...Zafer Adiguzel; Fatma Sonmez Cakir; Umran Altay Morgul Purpose The research examines the impact of creativity-oriented human resources management (HRM) and quality management (QM) on firm performance, social sustainability and environmental performance, focusing on the mediating role...

... can be contacted at: anupama.prashar@mdi.ac.in 04 05 2024 19 06 2024 04 07 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Just-in-time Firm performance Meta-analysis National culture values The Just-in-Time...

..., which tends to persist for several years post-certification. The financial crisis has a negative and statistically significant effect on firm performance in both the certified and matched non-certified groups, which nevertheless did not differ significantly between them. Controlling for sectoral...

...Manjeet Kharub; Rajiv Kumar Sharma Purpose The purpose of this paper is to explore the relationship between latent variables, i.e. human resource management (HRM) effectiveness, quality cost (QC), and firm performance (FP) for the successful implementation of quality management (QM) practices...

...) and to propose a research model that considers the impact of SCQM practices on firm performance. Design/methodology/approach – Based on a comprehensive literature review, SCQM most relevant practices were analyzed and selected. These practices were categorized into four dimensions: upstream (supplier...