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Keywords: Greece
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Journal Articles
Lean thinking for education: development and validation of an instrument
Available to Purchase
International Journal of Quality & Reliability Management (2019) 36 (6): 917–950.
Published: 12 February 2019
...) , such sources are the most useful and reliable for literature reviews. The results of the review of scholarly research on the implementation of LT in educational institutions, as documented in the literature, are presented in Table II . Education Greece Schools Lean Systematic literature review...
Journal Articles
Assessing Lean adoption in food SMEs: Evidence from Greece
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International Journal of Quality & Reliability Management (2018) 35 (1): 64–81.
Published: 02 January 2018
... Greece Lean principles Food SMEs The rise of global trade, increased competition, greater product variety, and shorter product life cycles have made the business world complex and dynamic (Azadegana et al., 2013). Companies operate not only in this volatile business environment...
Journal Articles
Assessing the critical factors and their impact on the effective implementation of a food safety management system
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International Journal of Quality & Reliability Management (2009) 26 (9): 894–910.
Published: 09 October 2009
... Critical success factors Food safety Biological hazards Greece Global consumers are nowadays more concerned about the safety of food products because of a series of food scandals that have been occurred over the last decade and because of the fact that they have not seen signs of decreasing...
Journal Articles
The impact of “soft” and “hard” TQM elements on quality management results
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International Journal of Quality & Reliability Management (2009) 26 (2): 150–163.
Published: 30 January 2009
... and valid way a model which consists of “soft” and “hard” TQM elements and quality management results. © Emerald Group Publishing Limited 2009 Total quality management Quality management Greece Systems for improving and managing quality have rapidly evolved in recent years. During...
Journal Articles
The impact of internal service quality on customer service behaviour: Evidence from the banking sector
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International Journal of Quality & Reliability Management (2008) 25 (9): 943–954.
Published: 10 October 2008
... Internal marketing Customer services quality Customer satisfaction Consumer behaviour Banks Greece It has been recognized that companies face two kinds of markets and customers: internal and external (Hauser et al., 1996 ; Piercy, 1995). According to Reynoso (1994) internal...
Journal Articles
Bank service quality: empirical evidence from Greek and Bulgarian retail customers
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International Journal of Quality & Reliability Management (2007) 24 (6): 568–585.
Published: 03 July 2007
... to correctly identify the antecedents of what the international consumer perceives as service quality. This paper aims to assess and compare the level of bank service quality provided in Greece and Bulgaria and to identify the dimensions of quality service in the two countries. Design/methodology/approach...
Journal Articles
From TQM to learning organisation: Another way for quality management in educational institutions
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International Journal of Quality & Reliability Management (2006) 23 (1): 8–26.
Published: 01 January 2006
.... Design/methodology/approach The paper presents the findings of an exploratory research carried out in Greece, in order to detect both teachers' attitudes and the existence of the elements that could permit organisational learning. Finally, it proposes a framework of organisational learning in education...
Journal Articles
Strategic orientation and financial performance of firms implementing ISO 9000
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International Journal of Quality & Reliability Management (2004) 21 (1): 72–89.
Published: 01 January 2004
... leadership, the firm may also show improvement in profitability or other indices of financial performance. © Emerald Group Publishing Limited 2004 ISO 9000 series Strategic management Financial performance Greece The ISO 9000 series or, more formally, “quality management...
Journal Articles
Implementation of ISO 9000 quality systems in Greek enterprises
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International Journal of Quality & Reliability Management (1999) 16 (6): 534–551.
Published: 01 August 1999
... Limited 1999 ISO 9000 Implementation Greece Quality assurance Certification The possession of a quality Assurance System (QAS) in accordance with ISO 9000 has become a decisive competitiveness factor in the international market. Business relationships are increasingly influenced...
Journal Articles
Environmental management systems: a new challenge for Greek industry
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International Journal of Quality & Reliability Management (1998) 15 (3): 286–302.
Published: 01 May 1998
... strategy Greece Implementation International standards The growing awareness of the interaction between human‐designed systems and natural systems has led to increased pressure on industry and government to curb activities harmful to our environment. Approaches for the protection of the planet...
Journal Articles
Quality circle autonomy: evidence from a Japanese subsidiary and a Western subsidiary
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International Journal of Quality & Reliability Management (1997) 14 (2): 146–159.
Published: 01 March 1997
.... Investigates these dimensions in one Japanese and one French subsidiary in Greece. Findings show that in situations of limited autonomy, quality circle members raise no demands for more. On the other hand, when autonomy is ceded to members without their input, not only do they not demand more...
Journal Articles
ISO 9000 as an entry key to TQM: the case of Greek industry
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International Journal of Quality & Reliability Management (1996) 13 (4): 64–76.
Published: 01 June 1996
... reasons that delayed their application in Greece. However, according to managers from the Greek companies that applied them, the benefits are many, and can be separated into “internal” and “external” in respect of the company. The ISO 9000 Standards: The ISO 9000 certification seems to have...
