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Journal Articles

Revisiting cost of poor quality in the digital era: evidence from global survey organisations

Jiju Antony, Shreeranga Bhat, Michael Sony, Elizabeth A. Cudney, Ronald J.M.M. Does, Olivia McDermott, Alessandro Laureani, Evangelos Psomas, Cristina Ciliberto, Atakan Gerger, Fátima Carneiro, Stephen Anthony

International Journal of Quality & Reliability Management (2026) 43 (5): 1249–1272.

https://doi.org/10.1108/IJQRM-01-2026-0024

Published: 16 March 2026

View article titled, Revisiting cost of poor quality in the digital era: evidence from global survey organisations

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Journal Articles

Aligning quality management and sustainability: a cross-industry analysis of case studies for achieving UNSDGs

Shreeranga Bhat, Jiju Antony, Michael Sony, Anders Fundin, Lars Sorqvist, Raul Molteni, Ida Gremyr

International Journal of Quality & Reliability Management (2025) 42 (10): 2650–2674.

https://doi.org/10.1108/IJQRM-12-2024-0428

Published: 21 May 2025

View article titled, Aligning quality management and sustainability: a cross-industry analysis of case studies for achieving UNSDGs

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Includes: Supplementary data

Journal Articles

The r-evolution of Lean Six Sigma from Industry 4.0 to Society 5.0: Excellence 5.0

Gabriele Arcidiacono, Andrea Antonacci, Jiju Antony

International Journal of Quality & Reliability Management (2025) 42 (8): 2328–2349.

https://doi.org/10.1108/IJQRM-11-2024-0415

Published: 01 April 2025

View article titled, The r-evolution of Lean Six Sigma from Industry 4.0 to Society 5.0: Excellence 5.0

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Journal Articles

Interaction and prioritisation of barriers to green deployment of operational excellence projects in the manufacturing sector

Alireza Shokri, Jiju Antony, Jose Arturo Garza-Reyes, Anass Cherrafi

International Journal of Quality & Reliability Management (2025) 42 (8): 2174–2196.

https://doi.org/10.1108/IJQRM-08-2024-0250

Published: 14 March 2025

View article titled, Interaction and prioritisation of barriers to green deployment of operational excellence projects in the manufacturing sector

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Journal Articles

A systematic literature review to assess leadership’s role, traits, skills, competencies and styles for design for Lean Six Sigma program success

Sandra Furterer, Jiju Antony, Sanjay Bhasin, Alessandro Laureani, Shreeranga Bhat

International Journal of Quality & Reliability Management (2025) 42 (7): 1975–1994.

https://doi.org/10.1108/IJQRM-12-2024-0442

Published: 06 February 2025

View article titled, A systematic literature review to assess leadership’s role, traits, skills, competencies and styles for design for Lean Six Sigma program success

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Journal Articles

Impact of operational excellence frameworks on sustainable performance in services: a qualitative study

Shatha Siefan, Jiju Antony, Ahmad Mayyas, Mohammed Omar, Anupama Prashar, Guilherme Tortorella, Monika Foster, Maher Maalouf

International Journal of Quality & Reliability Management (2025) 42 (6): 1753–1792.

https://doi.org/10.1108/IJQRM-09-2024-0315

Published: 04 December 2024

View article titled, Impact of operational excellence frameworks on sustainable performance in services: a qualitative study

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Includes: Supplementary data

Journal Articles

Unlocking the potential: a study on the role of operational excellence in Oman’s energy sector

Yousuf Al Zaabi, Jiju Antony, Jose Arturo Garza-Reyes, Guilherme da Luz Tortorella, Michael Sony, Raja Jayaraman

International Journal of Quality & Reliability Management (2025) 42 (1): 157–182.

https://doi.org/10.1108/IJQRM-02-2024-0067

Published: 25 April 2024

View article titled, Unlocking the potential: a study on the role of operational excellence in Oman’s energy sector

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Journal Articles

Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways

Jiju Antony, Michael Sony, Raja Jayaraman, Vikas Swarnakar, Guilherme da Luz Tortorella, Jose Arturo Garza-Reyes, Rajeev Rathi, Leopoldo Gutierrez, Olivia McDermott, Bart Alex Lameijer

International Journal of Quality & Reliability Management (2024) 41 (10): 2604–2626.

https://doi.org/10.1108/IJQRM-01-2024-0013

Published: 14 March 2024

View article titled, Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways

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Journal Articles

Critical failure factors for Quality 4.0: an exploratory qualitative study

Jiju Antony, Arshia Kaul, Shreeranga Bhat, Michael Sony, Vasundhara Kaul, Maryam Zulfiqar, Olivia McDermott

International Journal of Quality & Reliability Management (2024) 41 (4): 1044–1062.

https://doi.org/10.1108/IJQRM-07-2023-0240

Published: 12 October 2023

View article titled, Critical failure factors for Quality 4.0: an exploratory qualitative study

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Journal Articles

An empirical study on Lean and its impact on sustainability in services

Fabiane Letícia Lizarelli, Ayon Chakraborty, Jiju Antony, Sandy Furterer, Maher Maalouf, Matheus Borges Carneiro

International Journal of Quality & Reliability Management (2024) 41 (3): 805–825.

https://doi.org/10.1108/IJQRM-05-2023-0175

Published: 04 August 2023

View article titled, An empirical study on Lean and its impact on sustainability in services

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Journal Articles

Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance

Abhishek Vashishth, Bart Alex Lameijer, Ayon Chakraborty, Jiju Antony, Jürgen Moormann

International Journal of Quality & Reliability Management (2024) 41 (2): 509–531.

https://doi.org/10.1108/IJQRM-05-2022-0154

Published: 17 July 2023

View article titled, Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance

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Journal Articles

A continuous improvement implementation framework for manufacturing companies: a Delphi study-based approach for development and validation

Richard Scott McLean, Jiju Antony, Jose Arturo Garza-Reyes, Ashutosh Samadhiya

International Journal of Quality & Reliability Management (2023) 40 (9): 2222–2246.

https://doi.org/10.1108/IJQRM-04-2021-0096

Published: 28 February 2023

View article titled, A continuous improvement implementation framework for manufacturing companies: a Delphi study-based approach for development and validation

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Journal Articles

An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions

Jiju Antony, Michael Sony, Olivia McDermott, Raja Jayaraman, David Flynn

International Journal of Quality & Reliability Management (2023) 40 (2): 582–606.

https://doi.org/10.1108/IJQRM-10-2021-0357

Published: 31 December 2021

View article titled, An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions

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Journal Articles

Global study into the pros and cons of ISO 18404: a convergent mixed method study and recommendations for further research

Jiju Antony, Olivia McDermott, Michael Sony, Daryl Powell, Ronald Snee, Roger Wesley Hoerl

International Journal of Quality & Reliability Management (2023) 40 (2): 517–541.

https://doi.org/10.1108/IJQRM-10-2021-0356

Published: 24 December 2021

View article titled, Global study into the pros and cons of ISO 18404: a convergent mixed method study and recommendations for further research

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Journal Articles

Performance and service quality enhancement in a healthcare setting through lean six sigma strategy

Ajay Noronha, Shreeranga Bhat, E.V. Gijo, Jiju Antony, Alessandro Laureani, Chad Laux

International Journal of Quality & Reliability Management (2023) 40 (2): 365–390.

https://doi.org/10.1108/IJQRM-07-2021-0226

Published: 30 November 2021

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Journal Articles

An evaluation of Lean and Six Sigma methodologies in the national health service

Jiju Antony, James Lancastle, Olivia McDermott, Shreeranga Bhat, Ratri Parida, Elizabeth A. Cudney

International Journal of Quality & Reliability Management (2023) 40 (1): 25–52.

https://doi.org/10.1108/IJQRM-05-2021-0140

Published: 18 October 2021

View article titled, An evaluation of Lean and Six Sigma methodologies in the national health service

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Includes: Supplementary data

Journal Articles

How does performance vary between early and late adopters of Industry 4.0? A qualitative viewpoint

Jiju Antony, Michael Sony, Olivia McDermott, Sandy Furterer, Matthew Pepper

International Journal of Quality & Reliability Management (2023) 40 (1): 1–24.

https://doi.org/10.1108/IJQRM-05-2021-0134

Published: 12 October 2021

View article titled, How does performance vary between early and late adopters of Industry 4.0? A qualitative viewpoint

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Journal Articles

Scoping review of the readiness for sustainable implementation of Lean Six Sigma projects in the manufacturing sector

Alireza Shokri, Jiju Antony, Jose Arturo Garza-Reyes, Michelle Upton

International Journal of Quality & Reliability Management (2021) 38 (8): 1747–1770.

https://doi.org/10.1108/IJQRM-08-2020-0261

Published: 11 January 2021

View article titled, Scoping review of the readiness for sustainable implementation of Lean Six Sigma projects in the manufacturing sector

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Journal Articles

Reducing medication errors using lean six sigma methodology in a Thai hospital: an action research study

Yaifa Trakulsunti, Jiju Antony, Mary Dempsey, Attracta Brennan

International Journal of Quality & Reliability Management (2021) 38 (1): 339–362.

https://doi.org/10.1108/IJQRM-10-2019-0334

Published: 13 May 2020

View article titled, Reducing medication errors using lean six sigma methodology in a Thai hospital: an action research study

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Journal Articles

An empirical study into the limitations and emerging trends of Six Sigma in manufacturing and service organisations

Jiju Antony, Michael Sony

International Journal of Quality & Reliability Management (2020) 37 (3): 470–493.

https://doi.org/10.1108/IJQRM-07-2019-0230

Published: 13 January 2020

View article titled, An empirical study into the limitations and emerging trends of Six Sigma in manufacturing and service organisations

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Revisiting cost of poor quality in the digital era: evidence from global survey organisations

Aligning quality management and sustainability: a cross-industry analysis of case studies for achieving UNSDGs

The r-evolution of Lean Six Sigma from Industry 4.0 to Society 5.0: Excellence 5.0

Interaction and prioritisation of barriers to green deployment of operational excellence projects in the manufacturing sector

A systematic literature review to assess leadership’s role, traits, skills, competencies and styles for design for Lean Six Sigma program success

Impact of operational excellence frameworks on sustainable performance in services: a qualitative study

Unlocking the potential: a study on the role of operational excellence in Oman’s energy sector

Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways

Critical failure factors for Quality 4.0: an exploratory qualitative study

An empirical study on Lean and its impact on sustainability in services

Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance

A continuous improvement implementation framework for manufacturing companies: a Delphi study-based approach for development and validation

An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions

Global study into the pros and cons of ISO 18404: a convergent mixed method study and recommendations for further research

Performance and service quality enhancement in a healthcare setting through lean six sigma strategy

An evaluation of Lean and Six Sigma methodologies in the national health service

How does performance vary between early and late adopters of Industry 4.0? A qualitative viewpoint

Scoping review of the readiness for sustainable implementation of Lean Six Sigma projects in the manufacturing sector

Reducing medication errors using lean six sigma methodology in a Thai hospital: an action research study

An empirical study into the limitations and emerging trends of Six Sigma in manufacturing and service organisations

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