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Journal Articles

An investigation of the current status quo of ISO 14971 risk management challenges in the medical device industry

Niamh Nolan, Olivia McDermott

International Journal of Quality & Reliability Management (2026) 43 (5): 1439–1463.

https://doi.org/10.1108/IJQRM-01-2025-0039

Published: 30 March 2026

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Journal Articles

Revisiting cost of poor quality in the digital era: evidence from global survey organisations

Jiju Antony, Shreeranga Bhat, Michael Sony, Elizabeth A. Cudney, Ronald J.M.M. Does, Olivia McDermott, Alessandro Laureani, Evangelos Psomas, Cristina Ciliberto, Atakan Gerger, Fátima Carneiro, Stephen Anthony

International Journal of Quality & Reliability Management (2026) 43 (5): 1249–1272.

https://doi.org/10.1108/IJQRM-01-2026-0024

Published: 16 March 2026

View article titled, Revisiting cost of poor quality in the digital era: evidence from global survey organisations

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Journal Articles

Exploring operational excellence in ophthalmic services: a scoping review and future research directions

Aleena Thomas, Michael Sony, Olivia McDermott, Shreeranga Bhat

International Journal of Quality & Reliability Management (2026) 43 (1): 40–58.

https://doi.org/10.1108/IJQRM-05-2025-0156

Published: 24 June 2025

View article titled, Exploring operational excellence in ophthalmic services: a scoping review and future research directions

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Journal Articles

Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways

Jiju Antony, Michael Sony, Raja Jayaraman, Vikas Swarnakar, Guilherme da Luz Tortorella, Jose Arturo Garza-Reyes, Rajeev Rathi, Leopoldo Gutierrez, Olivia McDermott, Bart Alex Lameijer

International Journal of Quality & Reliability Management (2024) 41 (10): 2604–2626.

https://doi.org/10.1108/IJQRM-01-2024-0013

Published: 14 March 2024

View article titled, Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways

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Journal Articles

Determination of driving power and dependency of wastes in the healthcare sector: a lean and ISM-Based approach

Manjeet Kharub, Himanshu Gupta, Sudhir Rana, Olivia McDermott

International Journal of Quality & Reliability Management (2024) 41 (7): 1838–1864.

https://doi.org/10.1108/IJQRM-11-2021-0380

Published: 19 February 2024

View article titled, Determination of driving power and dependency of wastes in the healthcare sector: a lean and ISM-Based approach

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Journal Articles

Critical failure factors for Quality 4.0: an exploratory qualitative study

Jiju Antony, Arshia Kaul, Shreeranga Bhat, Michael Sony, Vasundhara Kaul, Maryam Zulfiqar, Olivia McDermott

International Journal of Quality & Reliability Management (2024) 41 (4): 1044–1062.

https://doi.org/10.1108/IJQRM-07-2023-0240

Published: 12 October 2023

View article titled, Critical failure factors for Quality 4.0: an exploratory qualitative study

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Journal Articles

An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions

Jiju Antony, Michael Sony, Olivia McDermott, Raja Jayaraman, David Flynn

International Journal of Quality & Reliability Management (2023) 40 (2): 582–606.

https://doi.org/10.1108/IJQRM-10-2021-0357

Published: 31 December 2021

View article titled, An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions

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Journal Articles

Global study into the pros and cons of ISO 18404: a convergent mixed method study and recommendations for further research

Jiju Antony, Olivia McDermott, Michael Sony, Daryl Powell, Ronald Snee, Roger Wesley Hoerl

International Journal of Quality & Reliability Management (2023) 40 (2): 517–541.

https://doi.org/10.1108/IJQRM-10-2021-0356

Published: 24 December 2021

View article titled, Global study into the pros and cons of ISO 18404: a convergent mixed method study and recommendations for further research

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Journal Articles

An evaluation of Lean and Six Sigma methodologies in the national health service

Jiju Antony, James Lancastle, Olivia McDermott, Shreeranga Bhat, Ratri Parida, Elizabeth A. Cudney

International Journal of Quality & Reliability Management (2023) 40 (1): 25–52.

https://doi.org/10.1108/IJQRM-05-2021-0140

Published: 18 October 2021

View article titled, An evaluation of Lean and Six Sigma methodologies in the national health service

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Includes: Supplementary data

Journal Articles

How does performance vary between early and late adopters of Industry 4.0? A qualitative viewpoint

Jiju Antony, Michael Sony, Olivia McDermott, Sandy Furterer, Matthew Pepper

International Journal of Quality & Reliability Management (2023) 40 (1): 1–24.

https://doi.org/10.1108/IJQRM-05-2021-0134

Published: 12 October 2021

View article titled, How does performance vary between early and late adopters of Industry 4.0? A qualitative viewpoint

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An investigation of the current status quo of ISO 14971 risk management challenges in the medical device industry

Revisiting cost of poor quality in the digital era: evidence from global survey organisations

Exploring operational excellence in ophthalmic services: a scoping review and future research directions

Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways

Determination of driving power and dependency of wastes in the healthcare sector: a lean and ISM-Based approach

Critical failure factors for Quality 4.0: an exploratory qualitative study

An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions

Global study into the pros and cons of ISO 18404: a convergent mixed method study and recommendations for further research

An evaluation of Lean and Six Sigma methodologies in the national health service

How does performance vary between early and late adopters of Industry 4.0? A qualitative viewpoint

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