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Revisiting cost of poor quality in the digital era: evidence from global survey organisations

Jiju Antony, Shreeranga Bhat, Michael Sony, Elizabeth A. Cudney, Ronald J.M.M. Does, Olivia McDermott, Alessandro Laureani, Evangelos Psomas, Cristina Ciliberto, Atakan Gerger, Fátima Carneiro, Stephen Anthony

International Journal of Quality & Reliability Management (2026) 43 (5): 1249–1272.

https://doi.org/10.1108/IJQRM-01-2026-0024

Published: 16 March 2026

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Journal Articles

Competitive priorities and engagement: can they be a source of satisfaction? Customer-centered model

Abdulkareem Salameh Awwad, Abdel Latef Anouze, Elizabeth A. Cudney

International Journal of Quality & Reliability Management (2024) 41 (5): 1337–1355.

https://doi.org/10.1108/IJQRM-01-2023-0001

Published: 05 December 2023

View article titled, Competitive priorities and engagement: can they be a source of satisfaction? Customer-centered model

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Journal Articles

An evaluation of Lean and Six Sigma methodologies in the national health service

Jiju Antony, James Lancastle, Olivia McDermott, Shreeranga Bhat, Ratri Parida, Elizabeth A. Cudney

International Journal of Quality & Reliability Management (2023) 40 (1): 25–52.

https://doi.org/10.1108/IJQRM-05-2021-0140

Published: 18 October 2021

View article titled, An evaluation of Lean and Six Sigma methodologies in the national health service

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Includes: Supplementary data

Journal Articles

An empirical study to investigate the effects of critical factors on TQM implementation in the garment industry in Bangladesh

Subrata Talapatra, Md. Kutub Uddin, Jiju Antony, Shivam Gupta, Elizabeth A. Cudney

International Journal of Quality & Reliability Management (2020) 37 (9-10): 1209–1232.

https://doi.org/10.1108/IJQRM-06-2018-0145

Published: 11 November 2019

View article titled, An empirical study to investigate the effects of critical factors on TQM implementation in the garment industry in Bangladesh

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Journal Articles

Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

Shreeranga Bhat, Jiju Antony, E.V. Gijo, Elizabeth A. Cudney

International Journal of Quality & Reliability Management (2020) 37 (1): 90–111.

https://doi.org/10.1108/IJQRM-07-2018-0193

Published: 02 October 2019

View article titled, Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

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Journal Articles

Understanding and evaluating teaching effectiveness in the UK higher education sector using experimental design: A case study

Jiju Antony, Stavros Karamperidis, Frenie Antony, Elizabeth A. Cudney

International Journal of Quality & Reliability Management (2019) 36 (2): 202–216.

https://doi.org/10.1108/IJQRM-01-2018-0011

Published: 13 February 2019

View article titled, Understanding and evaluating teaching effectiveness in the UK higher education sector using experimental design: A case study

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Journal Articles

Lean Six Sigma journey in a UK higher education institute: a case study

Jiju Antony, Abhijeet Ghadge, Stephanie A. Ashby, Elizabeth A. Cudney

International Journal of Quality & Reliability Management (2018) 35 (2): 510–526.

https://doi.org/10.1108/IJQRM-01-2017-0005

Published: 05 February 2018

View article titled, Lean Six Sigma journey in a UK higher education institute: a case study

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Journal Articles

Lean Six Sigma for public sector organizations: is it a myth or reality?

Jiju Antony†, Bryan Rodgers†, Elizabeth A. Cudney†

International Journal of Quality & Reliability Management (2017) 34 (9): 1402–1411.

https://doi.org/10.1108/IJQRM-08-2016-0127

Published: 02 October 2017

View article titled, Lean Six Sigma for public sector organizations: is it a myth or reality?

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Journal Articles

Development of an optimization model to determine sampling levels

Elizabeth A. Cudney, Ruwen Qin, Zlatan Hamzic

International Journal of Quality & Reliability Management (2016) 33 (4): 476–487.

https://doi.org/10.1108/IJQRM-10-2014-0159

Published: 04 April 2016

View article titled, Development of an optimization model to determine sampling levels

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Journal Articles

Mahalanobis Taguchi system: a review

Elham Ghasemi, Abdollah Aaghaie, Elizabeth A. Cudney

International Journal of Quality & Reliability Management (2015) 32 (3): 291–307.

https://doi.org/10.1108/IJQRM-02-2014-0024

Published: 02 March 2015

View article titled, Mahalanobis Taguchi system: a review

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Journal Articles

Application and limitation of axiomatic design complexity in quality engineering

Naresh K. Sharma, Elizabeth A. Cudney

International Journal of Quality & Reliability Management (2015) 32 (1): 3–17.

https://doi.org/10.1108/IJQRM-04-2013-0071

Published: 05 January 2015

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Revisiting cost of poor quality in the digital era: evidence from global survey organisations

Competitive priorities and engagement: can they be a source of satisfaction? Customer-centered model

An evaluation of Lean and Six Sigma methodologies in the national health service

An empirical study to investigate the effects of critical factors on TQM implementation in the garment industry in Bangladesh

Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

Understanding and evaluating teaching effectiveness in the UK higher education sector using experimental design: A case study

Lean Six Sigma journey in a UK higher education institute: a case study

Lean Six Sigma for public sector organizations: is it a myth or reality?

Development of an optimization model to determine sampling levels

Mahalanobis Taguchi system: a review

Application and limitation of axiomatic design complexity in quality engineering

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