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Journal Articles

Revisiting cost of poor quality in the digital era: evidence from global survey organisations

Jiju Antony, Shreeranga Bhat, Michael Sony, Elizabeth A. Cudney, Ronald J.M.M. Does, Olivia McDermott, Alessandro Laureani, Evangelos Psomas, Cristina Ciliberto, Atakan Gerger, Fátima Carneiro, Stephen Anthony

International Journal of Quality & Reliability Management (2026) 43 (5): 1249–1272.

https://doi.org/10.1108/IJQRM-01-2026-0024

Published: 16 March 2026

View article titled, Revisiting cost of poor quality in the digital era: evidence from global survey organisations

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Journal Articles

Exploring operational excellence in ophthalmic services: a scoping review and future research directions

Aleena Thomas, Michael Sony, Olivia McDermott, Shreeranga Bhat

International Journal of Quality & Reliability Management (2026) 43 (1): 40–58.

https://doi.org/10.1108/IJQRM-05-2025-0156

Published: 24 June 2025

View article titled, Exploring operational excellence in ophthalmic services: a scoping review and future research directions

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Journal Articles

Aligning quality management and sustainability: a cross-industry analysis of case studies for achieving UNSDGs

Shreeranga Bhat, Jiju Antony, Michael Sony, Anders Fundin, Lars Sorqvist, Raul Molteni, Ida Gremyr

International Journal of Quality & Reliability Management (2025) 42 (10): 2650–2674.

https://doi.org/10.1108/IJQRM-12-2024-0428

Published: 21 May 2025

View article titled, Aligning quality management and sustainability: a cross-industry analysis of case studies for achieving UNSDGs

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Includes: Supplementary data

Journal Articles

A systematic literature review to assess leadership’s role, traits, skills, competencies and styles for design for Lean Six Sigma program success

Sandra Furterer, Jiju Antony, Sanjay Bhasin, Alessandro Laureani, Shreeranga Bhat

International Journal of Quality & Reliability Management (2025) 42 (7): 1975–1994.

https://doi.org/10.1108/IJQRM-12-2024-0442

Published: 06 February 2025

View article titled, A systematic literature review to assess leadership’s role, traits, skills, competencies and styles for design for Lean Six Sigma program success

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Journal Articles

Leveraging Lean Six Sigma principles in an Indian tertiary care hospital: a case study

P.R. Srijithesh, E.V. Gijo, Pritam Raja, Shreeranga Bhat, S. Mythirayee, Ashok Vardhan Reddy Taallapalli, Girish B. Kulkarni, Jitendra Siani, H.R. Aravinda

International Journal of Quality & Reliability Management (2025) 42 (2): 600–630.

https://doi.org/10.1108/IJQRM-01-2024-0025

Published: 12 June 2024

View article titled, Leveraging Lean Six Sigma principles in an Indian tertiary care hospital: a case study

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Journal Articles

Critical failure factors for Quality 4.0: an exploratory qualitative study

Jiju Antony, Arshia Kaul, Shreeranga Bhat, Michael Sony, Vasundhara Kaul, Maryam Zulfiqar, Olivia McDermott

International Journal of Quality & Reliability Management (2024) 41 (4): 1044–1062.

https://doi.org/10.1108/IJQRM-07-2023-0240

Published: 12 October 2023

View article titled, Critical failure factors for Quality 4.0: an exploratory qualitative study

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Journal Articles

Performance and service quality enhancement in a healthcare setting through lean six sigma strategy

Ajay Noronha, Shreeranga Bhat, E.V. Gijo, Jiju Antony, Alessandro Laureani, Chad Laux

International Journal of Quality & Reliability Management (2023) 40 (2): 365–390.

https://doi.org/10.1108/IJQRM-07-2021-0226

Published: 30 November 2021

View article titled, Performance and service quality enhancement in a healthcare setting through lean six sigma strategy

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Journal Articles

An evaluation of Lean and Six Sigma methodologies in the national health service

Jiju Antony, James Lancastle, Olivia McDermott, Shreeranga Bhat, Ratri Parida, Elizabeth A. Cudney

International Journal of Quality & Reliability Management (2023) 40 (1): 25–52.

https://doi.org/10.1108/IJQRM-05-2021-0140

Published: 18 October 2021

View article titled, An evaluation of Lean and Six Sigma methodologies in the national health service

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Includes: Supplementary data

Journal Articles

Simulation-based lean six sigma for Industry 4.0: an action research in the process industry

Vinayambika S. Bhat, Shreeranga Bhat, E. V. Gijo

International Journal of Quality & Reliability Management (2021) 38 (5): 1215–1245.

https://doi.org/10.1108/IJQRM-05-2020-0167

Published: 05 November 2020

View article titled, Simulation-based lean six sigma for Industry 4.0: an action research in the process industry

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Journal Articles

Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

Shreeranga Bhat, Jiju Antony, E.V. Gijo, Elizabeth A. Cudney

International Journal of Quality & Reliability Management (2020) 37 (1): 90–111.

https://doi.org/10.1108/IJQRM-07-2018-0193

Published: 02 October 2019

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Revisiting cost of poor quality in the digital era: evidence from global survey organisations

Exploring operational excellence in ophthalmic services: a scoping review and future research directions

Aligning quality management and sustainability: a cross-industry analysis of case studies for achieving UNSDGs

A systematic literature review to assess leadership’s role, traits, skills, competencies and styles for design for Lean Six Sigma program success

Leveraging Lean Six Sigma principles in an Indian tertiary care hospital: a case study

Critical failure factors for Quality 4.0: an exploratory qualitative study

Performance and service quality enhancement in a healthcare setting through lean six sigma strategy

An evaluation of Lean and Six Sigma methodologies in the national health service

Simulation-based lean six sigma for Industry 4.0: an action research in the process industry

Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

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