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Journal Articles

Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways

Jiju Antony, Michael Sony, Raja Jayaraman, Vikas Swarnakar, Guilherme da Luz Tortorella, Jose Arturo Garza-Reyes, Rajeev Rathi, Leopoldo Gutierrez, Olivia McDermott, Bart Alex Lameijer

International Journal of Quality & Reliability Management (2024) 41 (10): 2604–2626.

https://doi.org/10.1108/IJQRM-01-2024-0013

Published: 14 March 2024

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Journal Articles

Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance

Abhishek Vashishth, Bart Alex Lameijer, Ayon Chakraborty, Jiju Antony, Jürgen Moormann

International Journal of Quality & Reliability Management (2024) 41 (2): 509–531.

https://doi.org/10.1108/IJQRM-05-2022-0154

Published: 17 July 2023

View article titled, Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance

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