Keywords: Health care
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Journal Articles
Journal Articles
Journal Articles
Journal Articles
International Journal of Quality & Reliability Management (2012) 29 (6): 626–641.
Published: 22 June 2012
... Health care Small enterprises Marketing strategy Customer satisfaction Small healthcare organisations Mindfulness Relationship quality Representing 99 percent of total establishments, small businesses are very important part of the Malaysian economy. From 2004, growth of the sector has...
Journal Articles
Journal Articles
International Journal of Quality & Reliability Management (1996) 13 (8): 63–74.
Published: 01 November 1996
... variables intervene by enhancing or restricting the achievement of high quality and productivity, or which measures are appropriate for evaluating differences. Develops a quality evaluation tool and total factor productivity measures for health care clinics. Uses data envelopment analysis (DEA...
Journal Articles
International Journal of Quality & Reliability Management (1992) 9 (4)
Published: 01 April 1992
... and ensuring that the full benefits of medical knowledge are being applied effectively to the needs of patients. It also allows for the recognition of problems so that remedial action can be taken to improve the level of care provided. © MCB UP Limited 1992 HEALTH CARE HOSPITALS QUALITY ASSURANCE...
Journal Articles
International Journal of Quality & Reliability Management (1992) 9 (3)
Published: 01 March 1992
...David S.G. Sloan Developed countries are demanding more quality assurance activities from their health care sectors. Briefly reviews the history of quality assurance in the health care sector and the reasons for the renewed demand for quality assurance. Discusses recent developments in New Zealand...
Journal Articles
Journal Articles
International Journal of Quality & Reliability Management (1991) 8 (2)
Published: 01 February 1991
...Bin‐Shan Lin In the health care area, there is a wealth of information about quality control methods, but little has been written about computer‐based quality control systems. This article focuses on the development of a statistical process control (SPC) system for hospital food‐service operations...

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