...Andreas P. Kakouris; Eleni Sfakianaki Purpose The purpose of this paper is to explore the association between ISO 9000 certification and business performance for small-to-medium enterprises in the food and beverage (F&B) industry. Design/methodology/approach The research employed...

...Mohamed A. Youssef; Eyad M. Youssef Purpose The purpose of this paper is to examine the impact of integrating ISO 9000 and total quality management (TQM) on operational performance of manufacturing organizations and their journey toward achieving world-class manufacturing (WCM) status. Design...

...Paul David Denton; Musbah Kharis Maatgi Purpose – The purpose of this paper is to present exploratory research with respect to the development of a novel classification and framework capable of evaluating the influence and maturity of work environment on the implementation of ISO 9000 standards...

...Giovanni Mangiarotti; Cesare A.F. Riillo Purpose – The research empirically investigates the firm-level impact of ISO 9000 certification on innovation propensity. The study aims to distinguish between manufacturing and service sectors and adopts different innovation definitions aimed at capturing...

...Joaquín Texeira Quirós; Maria do Rosário Fernandes Justino Purpose – The purpose of this study is to analyze a questionnaire answered by a sample of ISO 9000 certified companies and a control sample of companies which have not been certified, using a multivariate predictive model...

... implementation on OP, both in the presence or absence, of ISO 9000. Design/methodology/approach – This paper examines the extent of TQM implementation in LMCs, and its impact on OP. The paper further investigates the impact of TQM implementation on OP, both in the presence or absence, of ISO 9000...

...Maurizio Bevilacqua; Filippo Emanuele Ciarapica; Giancarlo Giacchetta; Barbara Marchetti Purpose The purpose of this paper is to investigate the perceptions toward issues and benefits of ISO 9000 certification in seven different productive firms of a company leader in the production...

...Shardy Abdullah; Arman Abdul Razak; Mohd Hanizun Hanafi; Mastura Jaafar Purpose The purpose of this study is to explore the main barriers of ISO 9000 implementation in local government (LG) organizations. In addition to this, this study also determines whether these barriers are different between...

... limited effect on performance. © Emerald Group Publishing Limited 2012 ISO 9000 Quality management system Quality management Performance Performance management SME Small to medium‐sized enterprises Turkey Ensuring quality does not only mean producing a product in a standardized...

..., little empirical information exists and only a few survey studies have been made. This paper contains an evaluation of results from a survey on ISO 14000 and ISO 9000 companies. The study presents experiences from the standards implementation processes in Sweden. It focuses on motives for implementation...

...Juan Llopis; Juan José Tarí The adoption of ISO 9000 has been justified in terms of the many benefits it generate, although problems may also arise. Such advantages and disadvantages lead to different reasons for seeking certification. Based on these reasons, this paper analyzed the influence...

... the IMS issue, mainly by putting an integrated quality and environmental management system in place. Due to the existence of internationally accepted standards covering these two fields, namely ISO 9000 and 14000 series, such a scope of integration comes as no surprise. However, can and should other...

... their quality system in keeping with the ISO 9000 standards. Company representatives were asked about their previous expectations of the service and about the real benefits obtained from the consultants. This research study, after a factorial analysis, establishes a series of indicators designed to measure...

..., identify areas for improvement to progress beyond ISO 9000 quality management system series and compare our results with other studies in Spain. We conclude by indicating a set of recommendations for managers of certified firms which wish to progress beyond ISO 9000 series registration advancing towards...

...Iñaki Heras; Gavin P.M. Dick; Martí Casadesús Although there is a plethora of research articles that study ISO 9000 quality management systems and their association with business success, there is little empirical research that can attribute causality to certification. Contributes to the question...

... resource management. The shortcomings of the ISO 9000 model and certification are: © MCB UP Limited 2002 Quality ISO 9000 Total quality management Market orientation Quality management has been thought of for several decades as an essential instrument for the attainment...

...Katerina D. Gotzamani; George D. Tsiotras This paper tests and proves empirically the dramatic effect that an organisation’s true motives towards ISO 9000 certification may have on its future effectiveness and value to the certified companies. The paper reveals the true motives behind ISO 9000...

...Salleh Yahya; Wee‐Keat Goh This paper indicates that ISO 9000 elements that relate to an organization quality system are hard to implement compared to elements that relate to operational procedures. The elements that are identified as difficult to implement and related to an organization quality...

...Carmen Escanciano; Esteban Fernández; Camilo Vázquez ISO 9000 certification adds to the fact of being a management tool, source of competitive advantages, its potential to stimulate the advance of industry towards TQM. Many studies have been published that seem to confirm this, but a close review...

...Robert Lentell; Barbara Morris Previous research into the efficacy of the quality assurance standards in the ISO 9000 series has rarely focused upon their deployment in services. The UK standard Investors in People (IiP) has received relatively little research attention as a quality management...