... the main quality activities according to ISO 9001, structured using the DMAIC cycle. Section 2.2 presents examples of mutual benefits that illustrate the interactions between quality activities and the technologies, tools, and methods applied at each level. Finally, sections 2.3 and 2.4 summarize...

... Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Management systems Quality management Case studies ISO 9001 ISO 13485 ISO 14971 Despite their significant role in job creation and their substantial social, economic and scientific contributions...

.... As organizations need to ensure both high performance and resilience, this paper aims at investigating how ISO 9001 implementation impacts organizational resilience. Design/methodology/approach The research deploys a qualitative methodology, with an outsider–insider approach. 32 semi-structured interviews were...

... be contacted at: svbonato@gmail.com 20 05 2024 03 09 2024 03 09 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only ISO 13485 ISO 9001 Quality management system Medical devices Healthcare Quality management Overall...

...Letso Audrey Jacob; Jerekias Gandure; Venkata Parasuram Kommula Purpose This study aims to investigate causes of sustainability failures of ISO 9001 Quality Management Systems in Botswana. Design/methodology/approach The research employed qualitative and quantitative methods, including...

...Mohammed Awad Alshahrani; Khalid Sami Husain Purpose The study seeks to examine the effectiveness of implementing the ISO 9001 quality management system (QMS) on small and medium enterprises (SMEs) performance in Saudi Arabia. It explores ISO 9001 usefulness through the dimensions of continuous...

...Kiryanto Kiryanto; Indri Kartika; Zaenudin Zaenudin Purpose Certification information published by a company will be responded by the market. Therefore, the purpose of this study is to examine the impact of ISO 9001 certification on the stock market reaction as indicated by stock returns reaction...

... observations relate to the psychological theories formulated by Hackman and Oldham. The aim of this paper is to show the ways of setting quality objectives, their attributes and conditions under which they can fulfil a motivational function. Quality objectives ISO 9001 Motivation Quality...

... suggests that MSs can help organizations to improve their overall performance and provide a sound basis for sustainable development initiatives (International Organization for Standardization, 2015). Several MSs exist, but the best know MSs include QMS (ISO 9001), EMS (ISO 14001) and OHSMS (OHSAS 18001...

...Dominik Zimon; Scott Dellana Purpose The purpose of this paper is to explore the expectations for ISO 9001 certification in a group of small- and medium-sized enterprises, then to assess the reasons for their subsequent abandonment of the certification and the long-term impacts of that decision...

...Jordi Castello; Rudi De Castro; Frederic Marimon Purpose The purpose of this paper is to focus on the use of quality management tools and techniques and their integration into the ISO 9001:2008 standard in a wind power (WP) sector supply chain (SC). Design/methodology/approach The research...

...Younès El Manzani; Mohamed Larbi Sidmou; Jean-jack Cegarra Purpose Building on the sociotechnical systems theory (STS), the purpose of this paper is to investigate the direct impacts of the social and technical QMs (ISO 9001) practices on both incremental and radical product innovation...

...Rateb Jalil Sweis; Rawan Ali Saleh; Yousra Sharaireh; Alireza Moarefi Purpose The purpose of this paper is to compare the job satisfaction levels between International Organization for Standardization (ISO) 9001-certified and non-ISO 9001-certified project-based companies in Jordan, for project...

...Diogo Almeida; Ninad Pradhan; Jorge Muniz Jr Purpose The purpose of this paper is to discuss factors to support ISO 9001:2015 implementation. A framework for identification and prioritization of factors is applied in Brazilian power train suppliers (Tier 1). Brazil is the eighth largest vehicle...

...Augusto Duarte Alvarenga; Eduardo Gomes Salgado; Glauco Henrique de Sousa Mendes Purpose The purpose of this paper is to present a framework to assist the selection of certification bodies in the implementation of quality management system (QMS) based on ISO 9001 taking into account a set...

... in different contexts, covering not only TQM but also other QM systems such as ISO 9001, Total Productive Maintenance (TPM), Lean Manufacturing, Theory of Constraints (TOC), and Six Sigma Continuous Improvement projects. The paper aims to discuss these issues. Design/methodology/approach Based...

..., the paper presents and analyzes the implementation of the ISO 9001 and ISO 14001 management system (MS) standards. The organization analyzed is an SME of the heating and air conditioning sector that had no MSs implemented (common in the sector) and decided to implement an IMS based on both function-specific...

...José Barradas; Paulo Sampaio Purpose According to the ISO 9001 standard, all the certified companies should calibrate their measuring equipment. By doing so, companies can guarantee, with rigor and quality, its measurement and use reliable data for monitoring the quality of their products. However...

... within this sector are analyzed, namely, the ISO 9001 focusing on the sector of “hotels and restaurants,” the ISO 22000, the “Q” Spanish tourism-specific standard, and the Michelin stars system. Findings The results, although descriptive, show the differences among them. Regarding the content...

...Maurizio Galetto; Fiorenzo Franceschini; Luca Mastrogiacomo Purpose The purpose of this paper is to verify a possible relationship between quality management system certification according to ISO 9001 standard and risk of failure of Italian companies. Design/methodology/approach A synthetic...