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Keywords: ISO 9001 effectiveness
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Journal Articles
The impact of quality management systems on the performance of manufacturing firms
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International Journal of Quality & Reliability Management (2015) 32 (4): 381–399.
Published: 07 April 2015
...Dimitrios P. Kafetzopoulos; Evangelos L. Psomas; Katerina D. Gotzamani Purpose – The purpose of this paper is to provide additional evidence of the impact of ISO 9001 effectiveness on three dimensions of a firm’s performance, namely product quality, operational performance and business...
