... form of business is the small‐sized family enterprise, co‐existing with a ubiquitous public sector; both suffer from absence of flexibility, of entrepreneurial spirit and of a long‐term perspective. © MCB UP Limited 1997 Autonomy Greece Industrial relations Japan Quality circles...

... and industrial relations. Recommends that organizations should give these factors special consideration when developing their TQM approaches, and provides a guideline to show how these factors are likely to affect the implementation of TQM. From initial research involving over 200 companies participating...