...Gomidu Boyagoda; Saduni Malsha Thalagala; Sanjula Lakruwan Pathirana; Shehan Jeewantha; Krishantha Wisenthige Purpose This study aims to explore the impact of system quality, information quality, service quality and customer empowerment on customer satisfaction and e-commerce success in Sri Lanka...

...-retailer pair. Originality/value This research describes the mathematical structure of a three-tier after-sales supply chain wherein information quality and service level requirements are key constraints. Furthermore, the study evolves the bi-objective optimization model as a formulation that can drive...

...Charlie Silva Lopes; Denis Silva da Silveira; João Araujo Purpose The primary concern of quality improvement in processes is not the input–output conversion but the information that enables and controls process. This paper presents process fragments for dimensions of information quality (IQ...

...Manjot Singh Bhatia; Anjali Awasthi Purpose The purpose of this paper is to examine the relationship between implementation of quality management systems (QMS) and business performance, through mediating factors (operating performance, information quality, product quality, design performance...