... that the phenomenon is close to saturation in many countries. In Italy, on the other hand, there is an important increase in the number of certifications. The purpose of this paper is to pick out the different components and aspects which make Italian dynamics so particular. Design/methodology/approach In order...

... of information collected. © MCB UP Limited 2000 Quality management Surveys Italy Since worldwide recognition of quality management as a critical competitive factor, a considerable body of literature has been developed about this topic. Thus, a great variety of managerial and operative...