... questionnaires were received. Data were analyzed through regression analysis using SPSS. Findings The results show that the TQM positively and significantly determines employee performance, and the mediating variables of job satisfaction and affective commitment. Both the mediating variables show a mediating...

...Rateb Jalil Sweis; Rawan Ali Saleh; Yousra Sharaireh; Alireza Moarefi Purpose The purpose of this paper is to compare the job satisfaction levels between International Organization for Standardization (ISO) 9001-certified and non-ISO 9001-certified project-based companies in Jordan, for project...

...Keng Boon Ooi; Nooh Abu Bakar; Veeri Arumugam; Lorraine Vellapan; Alex Kim Yin Loke Purpose This paper seeks to examine employees' perceptions of TQM practices and its impact on job satisfaction within a large Malaysian outsourced semiconductor assembly and test (OSAT) organization. Despite...

... with effectiveness of the system. Silvestro (2002) suggests that the American TQM “gurus” are “…unanimous and unequivocal in the view that increasing process ownership and job satisfaction will yield returns in both quality and productivity”, while Peters and Austin (1986) stress the theme of “ownership...

... using 113 employees before TQM and a subset of 73 employees after TQM implementation was used to study the differences. The results indicate significant improvements in role ambiguity, job satisfaction, job involvement, organizational commitment, and employee turnover intentions, but no significant...

...Simon S.K. Lam Reports on the results of a survey of 220 front‐line supervisors in Hong Kong using the job descriptive index (JDI) to investigate the perceived impact of total quality management (TQM) programmes on job satisfaction. Shows that the respondents were much less satisfied with the work...

... employees′ job satisfaction. An extensive discussion of the relationships between these variables and TQC is contained in the preceding article. The results obtained from this study show that job satisfaction is related to employee participation, but to varying degrees at different job levels. Surprisingly...

... of IJQRM, which presents a longitudinal study of the effects on employee participation and job satisfaction when TQC was implemented in a large Australian manufacturing organisation. IJQRM 8,5 24 Employee Participation in TQC: An Integrative Review Doug Harber and Fern Marriott University College...