... to dissatisfaction should be specified and modified. Hence, it seems vital to establish a system that can measure customer satisfaction (Madzik et al., 2024). Customers’ requirements (CRs) Kano model FMEA Risk priority number (RPN) FAHP-FTOPSIS method Auto-parts company In the global...

... 22 12 2024 19 01 2025 25 01 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Design for Six Sigma (DFSS) Moulded case circuit breaker (MCCB) Operating mechanism TOWS analysis Kano model P-Diagram CE diagram Degradation...

... An integrated method using the Kano model and Fuzzy-AHP is used to achieve the study objectives. First, the preventive measures are identified according to the expert. Next, the Kano model is used to determine the different Kano categories for remedial activities that are identified by the World Health...

... explain the traditional one from a broader perspective. FMEA RPN Kano model MCDM VIKOR Power law Unique values Prioritization © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only (4) C u s t o m e r   d i s s a t i s f...

...-discussed problem has been considered as a Multi-Criteria Decision Making MCDM problem and an approach based on Kano model with Fuzzy AHP and TOPSIS has been proposed to solve the problem. The Kano model has been used for identifying the different Kano categories of all the features through a customer...

...Mahima Gupta; Charu Shri Purpose The purpose of this paper is to illuminate concerned companies to develop a better understanding of customer needs through reference of Kano model. Design/methodology/approach This paper facilitates decision-making process for the productive use of strategy...

... regression (OLR) with the non-proportional odds to categorize attributes on grid. Tool is applied to two case studies to validate and establish the asymmetric impact of attributes on perceptions of “good service” and “excellent service.” Findings Similar to the Kano model for impact of attributes...

... and Silveira, 2007). In order to overcome this weakness of IPA, this paper presents the concept of improvement gap analysis (IGA), which is a fusion of IPA and the Kano model. IGA identifies which attributes: are attractive to customers if offered or improved; are critical for improvement; should be evaluated...

...Arash Shahin; Masoud Pourhamidi; Jiju Antony; Sung Hyun Park Purpose The purpose of this paper is to develop and suggest a reference Kano model. Design/methodology/approach Existing Kano models have been classified into three types and, for each type, the curves, together...