Keywords: Lean services
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Journal Articles
Journal Articles
International Journal of Quality & Reliability Management (2013) 30 (1): 23–46.
Published: 04 January 2013
...Vassilis Gliatis; Ioannis Minis; Kiriaki Myrto Lavasa Purpose Failures represent an important source of variability in service operations and a major performance challenge. As a consequence, the effective management of failures is a prerequisite to achieve lean services. The purpose of this paper...

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