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Keywords: Lean services
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Journal Articles
International Journal of Quality & Reliability Management (2018) 35 (1): 34–49.
Published: 02 January 2018
... 23 10 2016 28 11 2016 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Lean Systematic literature review Airport services Lean services In the second step, the identification of the databases, search engines and journals...
Journal Articles
International Journal of Quality & Reliability Management (2013) 30 (1): 23–46.
Published: 04 January 2013
...Vassilis Gliatis; Ioannis Minis; Kiriaki Myrto Lavasa Purpose Failures represent an important source of variability in service operations and a major performance challenge. As a consequence, the effective management of failures is a prerequisite to achieve lean services. The purpose of this paper...
