... provides directions for training and management development efforts for improving the critical dimensions by using focus groups. Most of the literature on quality is predominantly goods oriented,but a few articles have focused on service quality[ 3 , 4 ]. Moreover, the three characteristics of services...

... it as an ongoing process which involves everyone in the organization. These SPC implementation steps are not meant to be a checklist; they provide guidelines that can be modified in accordance with organizational‐specific requirements. © MCB UP Limited 1992 MANAGEMENT DEVELOPMENT QUALITY CONTROL...

... 1992 GRADUATES HIGHER EDUCATION QUALITY CONTROL MANAGEMENT DEVELOPMENT Educational Quality Control in Singapore 36 Quality Control in the Educational Service A Singapore Experience Yong Yeow Chin and Tang Teck Chye Ngee Ann Polytechnic, Singapore Introduction Education is a complex...

... evaluation, internal quality systems audit, modification control and cost of quality. MANAGEMENT DEVELOPMENT MULTINATIONALS QUALITY SYSTEMS The Lucas Approach to Facilitating Total Quality Facilitating Total Quality I.M. Ford and D.G. Coward Birmingham Polytechnic, UK 7 In the early 1980s Lucas...