... for the same. Design/methodology/approach Markov process and mathematical modelling is used to formulate a mathematical model of the considered system (on the basis of various failures/repairs). Findings Reliability of the wireless communication system with respect to its components failure is obtained...

...Mahdad Pourmadadkar; Mohammad Ali Beheshtinia; Kamran Ghods Purpose The purpose of this paper is to introduce an integrated approach using failure modes and effects analysis (FMEA), multiple-criteria decision making (MCDM), mathematical modeling and quality function deployment (QFD) techniques...

... the failure time by X(r); that is, X(r)=[X|R=r]. © Emerald Group Publishing Limited 2011 Failure (mechanical) Mathematical modelling Warranties The primary function of a warranty is to ensure post‐purchase remedy for customers. Of late...

...): Quality function deployment Customer services management Mathematical modelling Step 1 – customer needs (WHATs); Step 2 – relative importance ratings; Step 3 – competitive analysis; Step 4 – final importance ratings; Step 5 – technical measures (HOWs); Step 6 – relationship...

..., not with prediction knowledge. © Emerald Group Publishing Limited 2007 Maintenance Maintenance programmes Mathematical modelling Decision trees Simulation In recent times, the effective management of maintenance operations have been of paramount importance to decision makers in industry...

... Publishing Limited 2007 Warranties Failure (mechanical) Reliability management Maintenance Mathematical modelling Modern manufacturing firms face fierce competition because of rapidly changing technologies, nearly identical products, and better educated and more demanding customers...

... to capture features that were not fully represented, namely the “intensity of the relationship” and the “relative duration of the account”. Quality management Mathematical modelling Banking Complaints Service delivery The crucial role played by service organisations in developed countries...