... of values for the technical/engineering product characteristics is selected by means of a comparison with competitors’ products (benchmarking), and customer expectations. A numerical application is also provided. © MCB UP Limited 1998 Benchmarking Motor industry Product design Quality...

... Motor industry Product lifecycle Warranties A warranty is a contract between a manufacturer and the consumer. The warranty specifies that the manufacturer agrees to repair or replace the failed product for the predetermined warranty period. In general, consumers like long warranty periods...

... 1. of 500 TQM firms surveyed, less than a third were accomplishing anything; and 2. two‐thirds of the TQM programmes had ground to a halt. Empirical studies Motor industry TQM The total quality management (TQM) revolution of the 1980s is rooted in the challenges faced by US...

.... The log of running time hours is compared with recommended time schedules for optimization. © MCB UP Limited 1994 Benchmarking Kaizen Motor industry Preventive maintenance Record keeping Recruitment Total productive maintenance Training USA In the Japanese philosophy of just...

... and it takes some considerable effort to ensure that FMEAs are prepared and used in the correct manner. © MCB UP Limited 1991 FAILURE MODE EFFECT ANALYSIS MOTOR INDUSTRY TQM SUPPLIERS IJQRM 8,3 44 Received May 1990 Revised July 1990 The Application of Failure Mode and Effects Analysis...