... 2018 10 12 2019 20 03 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Relationship value Relationship quality Telecom market Word-of-mouth Nigeria Over the past years, Business-to-Consumer (B2C) relationships have...

... who are experienced users of telecommunication services in Nigeria. The cross-sectional data were examined for internal consistency using Cronbach α internal consistency measure whereas the proposed hypotheses were tested using a multiple regression technique after conducting series...

... loyalty is modelled in this research as reflected in Figure 1 . © Emerald Group Publishing Limited 2015 Nigeria Customer satisfaction Customer loyalty Service quality Automobile services sector Non-western services setting Service quality and its consequences is one of the few...

... of this research is to assess the rework cost of selected building projects with a view to improving the project delivery process in Nigeria. Design/methodology/approach Historical data for the study were obtained with respect to information regarding rework cost, variation cost and additional work cost...

...Eziyi O. Ibem Purpose The general aim of this research is to investigate residents' perception of the quality of public housing and factors influencing this in Ogun State Southwest Nigeria. This is in view of a paucity of published works on this subject matter and the need to upgrade the quality...

... management Nigeria Many organizations worldwide are shifting their focus from the traditional way of running business to a modern and pro‐active approach that guarantees the continued existence of the business (Oke, 2005). Traditionally, businesses are managed with the sole aim of making profit...