Keywords: Observation
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Journal Articles
International Journal of Quality & Reliability Management (2015) 32 (9): 970–981.
Published: 05 October 2015
.... Design/methodology/approach – To identify wastes within HEIs a combination of observation and cause-and-effect analysis utilising brainstorming were employed using a convenience sample of HE academic staff. Findings – Once all eight wastes were successfully translated for HEIs a range of examples...

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