...Oumayma Tajouri; Lassaad Lakhal Purpose This article examines the direct effect of total quality management (TQM) practices on organizational performance (OP) and innovation (INN), as well as their indirect effect through organizational learning (OL) as a mediating variable. In addition...

...Hassan Saleh Al-Dhaafri; Mohammed Saleh Alosani Purpose The study aims to examine the joint effect of service design (SD), information and analysis (IA) and organizational performance through the mechanism of organizational excellence. Design/methodology/approach To achieve the goal...

... 12 2020 20 04 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Organizational performance High-reliability organizations Organization safety Organizational framework Operations in modern organizations involve high...

... the three dimensions of lean manufacturing and their relationship with agile manufacturing and organizational performance. Increasing globalization, uncertain environment, rapid technological development and competitive pressures force manufacturers to adopt different practices and tools to improve...

...Binh An Thi Duong; Huy Quang Truong; Maria Sameiro; Paulo Sampaio; Ana Cristina Fernandes; Estela Vilhena; Loan Thi Cam Bui; Hiroshi Yadohisa Purpose A single supply chain management (SCM) practice will have a certain impact on organizational performance (OP). However, since it is placed...

...Marina Godinho Antunes†; Joaquín Texeira Quirós; Maria do Rosário Fernandes Justino Purpose The purpose of this paper is to analyze the relationship between innovation and total quality management (TQM), and also to identify the effects of innovation on organizational performance. This research...

... on organizational performance in Jordanian telecommunications companies. In addition, the mediating effect of knowledge management (KM) processes is tested. Design/methodology/approach A survey instrument was used to gather empirical data, and it was distributed to all managerial and non-managerial employees...

... of these two factors on organizational performance. The paper aims to discuss these issues. Design/methodology/approach – 333 valid questionnaires were returned from a sample of the Top 5000 corporations listed in the CCIS. Structural equation modelling was used to verify the causal relationship amongst...

... is the existence of commercial relationships with European markets (Bhuiyan and Alam, 2004). © Emerald Group Publishing Limited 2012 Organizational performance ISO 9000 series Quality management ISO 9001 certification Economic performance Case studies A number of studies have been carried...

... Organizational performance Achieving reliability and high‐quality standards are organizational capabilities with immense benefits. Achieving high‐quality standards and reliable business performance are the foci of many popular routine‐based quality and management initiatives (e.g. Six Sigma, ISO 9000...

... the rivalry in innovation, research and development; the more firms are likely to reduce profit margins to maintain a competitive edge. This suggests the following hypotheses: Quality management Competitive strategy Organizational performance Quality management has been very popular in the last...

... of the current study, we examine three types of organizational performance: production performance, financial performance, and customer satisfaction. We maintain that customer relationship practices will affect production performance and customer satisfaction, which subsequently affect financial performance...

... in the next section. Total quality management Performance management Organizational performance To explore the moderating influence of co‐worker support and organization support postulated in H2 and H3, Models 3 through 6 were created. Firstly, Models 3 and 4 are used...

... visit at the organisation (site visits are made only to organisations that can be considered potential award recipients). © Emerald Group Publishing Limited 2005 Quality awards Organizational performance Self assessment Total quality management Sweden One of the aims...

...Christian N. Madu Purpose This paper aims to examine the strategic value of reliability and maintainability management in achieving competitiveness and customer satisfaction. It looks into performance metrics for organizational performance and associates reliability and maintainability...

... implementation and level of quality performance. © MCB UP Limited 2002 TQM Singapore Organizational performance Operations strategy Operations Total quality management (TQM) has gained wide acceptance as a means of gaining and sustaining a competitive edge in the global market...

...Chu‐Hua Kuei; Christian N. Madu; Chinho Lin This study tests middle managers’ perceptions on the association between supply chain quality management practices and organizational performance. Two instruments were used for the study: a revised version of Saraph et al.’s quality management instrument...

... © MCB UP Limited 2001 Organizational performance Quality Training Organisational assessments conducted for quality awards, accreditation, and management systems standards certification are ubiquitous, yet studies of the efficacy of their scoring or rating processes are scarce...

... manufacturing organisation is more likely to achieve better performance in employee relations, customer satisfaction, operational performance and business performance, with TQM than without TQM. © MCB UP Limited 1999 Organizational performance Product innovation TQM Warranties Increased...

... overall. However desirable these functions may appear to be at first sight,closer examination reveals that they are not, in fact, advantageous in all circumstances. Organizational performance Costs ISO 9000 Liability Performance appraisal Public sector Quality assurance Small firms...