.... The results also suggest that at a certain point, when units became very highly process-oriented, ISO impact faded or disappeared as units had already been beyond that level before ISO implementation. This indicates a significant role played by the organizational structure when it comes to both ISO 9001...

... important. These variables are shown below in relation with the tools: Organizational structure Environmental management Strategy Industry In the last few years, companies have been modifying their managerial practices. This supposes a change from total quality management (TQM) to total quality...

...,involving the participation of over 200 companies, were used as the main tools for the investigation. Identifies as a result, seven prime factors affecting the implementation of TQM: process factors, type of employees,shared values, management style, organizational structure, number of employees...