... certification program has a positive effect on innovation and marketing performance. Originality/value – This study makes three contributions. First, the paper offers valuable insights on the use of a self-certification framework as a problem-solving tool in the innovation process. Second, based...

... to a largely unexplored context. The study addresses a gap in the literature by illustrating “engineering epistemology” as a critical knowledge asset that gives rise to superior problem solving – and potentially – superior business performance. Design/methodology/approach The authors conducted qualitative...

...Clinton O. Longenecker; Joseph A. Scazzero; Timothy T. Stansfield Describes a field experiment conducted in a US automotive parts manufacturing plant to explore the impact of team goal setting, feedback and problem‐solving activities on product defect rates. Two manufacturing cells were randomly...

...Joyce Fortune Idea generation is central to many quality improvement methods and techniques but examination of that part of the quality literature which relates to problem‐solving improvement shows a remarkable concentration on just one technique‐brainstorming. Examines the drawbacks...

...Masaaki Imai Discusses several issues which are essential in achieving quality management and continuous improvements: standardization, maintenance and improvement: Gemba: and tools for problem solving. Argues that most quality problems can be solved by simply using our common sense...

... is to establish a company framework which will encourage improved performance. The conclusion is that the unintended benefit of an integrated training scheme will provide such a framework. © MCB UP Limited 1989 JAPAN PROBLEM SOLVING QUALITY TRAINING IJQRM 6,6 Training, Problem Solving and Quality...