... improvement Quality circles Quality systems Social and technical system outcomes Past studies have noted the important role of both product quality and operation efficiency in an organization's performance and, ultimately, in determining market success (Crosby, 1986 ; Deming, 1986 ; Juran, 1992...

...Roslina Ab Wahid; James Corner; Peck‐Leong Tan Purpose This paper aims to investigate and to highlight the way the quality system is being managed and the outcomes in terms of changes and improvements obtained by the two companies as a result of its maintenance approach. By studying how ISO 9000...

... potentially certifiable sites. From the third up to the last sector for ISO 9000 diffusion, recorded percentages went from around 7 percent to less than the 1 percent. © Emerald Group Publishing Limited 2008 ISO 9000 series Quality systems Quality management Commodity markets Italy...

.... Studies reviewed have not treated forecast information quality; an adaptation of theory concerning order information quality was made. Also forecast information quality was measured with four variables. Information Quality systems Order processing Performance measurement (quality) Sweden...

... of SQMS can help organisations to better safeguard their sustainable business results and achieve performance improvement and excellence. © MCB UP Limited 1999 Baldrige Award ISO 9000 Self‐assessment Quality systems Significant shifts in competitive edge have been sharpening...

... certified companies, we have formulated an employee involvement strategy to establish, implement and maintain the ISO 9000 based quality system. Then a questionnaire survey is conducted and the survey data are analyzed to validate and revise the strategy formulated earlier. IJQRM 15,8/9 860 An employee...

... by a positive attitude once the QMS is up and running. © MCB UP Limited 1998 Attitude surveys Certification Modelling Quality systems During the past decade there has been much debate about the benefits and limitations of adopting an approach to quality that incorporates a quality...

... reinforce the proper actions of all employees. QPMS measures the cost of quality and classifies the cost by prevention/ appraisal activity or by correction of the root cause. © MCB UP Limited 1996 Construction industry Engineering Quality management Quality systems Increasing costs...

.... Thus, the price of non‐conformance is very high. Quality, in terms of communications services, is perceived as non‐conformance to the requirements stipulated by the users[ 14 ]. © MCB UP Limited 1995 Armed forces Employees Empowerment Implementation Maintenance Quality systems...

... contractor was required to implement a quality system in accordance with BS 5750 (despite the existence of a corresponding Singapore Standard SS 308 locally) during the construction period. This has been provided for in the project’s Bills of Quantities which states: © MCB UP Limited 1994...

...Philip A. Street; June M. Fernie The number of companies becoming registered to BS5750, the UK national standard for quality systems, has grown dramatically, yet little formal research has been undertaken in the area. The objective of the present study was to determine the view of Scottish...

... for installing BS5750‐based quality systems appears to be customer pressure; retaining existing customers is a key benefit. A minority of firms discover that “internal” benefits, such as greater control and discipline, turn out to be more valuable. Developing and installing a BS5750‐based system is a major...

...David T. Gould How one company has tackled the implementation of a quality system using BS5750 Part 2 as its guide is described. The setting of objectives, activating cultural change, planning, implementation, control and continuous review are addressed with examples drawn from experience gained...

... evaluation, internal quality systems audit, modification control and cost of quality. MANAGEMENT DEVELOPMENT MULTINATIONALS QUALITY SYSTEMS The Lucas Approach to Facilitating Total Quality Facilitating Total Quality I.M. Ford and D.G. Coward Birmingham Polytechnic, UK 7 In the early 1980s Lucas...

... manufacturing industries for which the quality systems standard BS 5750/ISO 9000 was developed. This article describes why the design and build method of procurement ‐ which offers a single point of responsibility for both design and production ‐ supports the successful application of quality management...

... of the plant is described and a description of the production environment is outlined. The use of quality procedures and reporting systems for quantitative analysis is developed. Among the major findings are: the need for communication; the important role of simple quality systems; the need to identify...

... analysis. There was found a distinct lack of good quality management practices in the industry. A technique for rating quality systems was established. © MCB UP Limited 1991 QUALITY SYSTEMS QUALITY ASSURANCE TEXTILE INDUSTRY QUALITY MANAGEMENT Quality Assurance in the Textile Industry...

...Jangir Panday It is usual for a components manufacturing business to hold formal customer approval for its quality systems before it can supply any goods. Such approval or certification is invalidated when a change to the plant location has been made, or if the processes have been significantly...