... ; Hill, 1986). Dale and Hayward attributed non-cooperation from middle management to a significant portion (45 percent) of QC failures. Project management Continuous improvement Quality circles Quality systems Social and technical system outcomes The details of the study design...

...Roslina Ab Wahid; James Corner; Peck‐Leong Tan Purpose This paper aims to investigate and to highlight the way the quality system is being managed and the outcomes in terms of changes and improvements obtained by the two companies as a result of its maintenance approach. By studying how ISO 9000...

.../value The paper analyzes the dynamic of ISO 9000 and ISO 14000 certification diffusion in Italy in different commodity sectors. The term of comparison is given by the contribution given by each sector to the GDP. ISO 9000 series Quality systems Quality management Commodity markets Italy...

... Group Publishing Limited 2007 Information Quality systems Order processing Performance measurement (quality) Sweden One of the key issues in supply chain management is the exchange of logistics related information (e.g. Cooper et al., 1997 ; Manrodt et al., 1997...

... score of 1,000 points and are designed to be flexible and inclusive of a wide variety of quality systems. They are used by organisations of all kinds for self‐assessment, planning, training and other purposes (NIST, 1998). The assessment scores are derived from the company’s performance against...

... certified companies, we have formulated an employee involvement strategy to establish, implement and maintain the ISO 9000 based quality system. Then a questionnaire survey is conducted and the survey data are analyzed to validate and revise the strategy formulated earlier. © MCB UP Limited 1998...

.... In this case, an initial negative attitude towards the QMS, while seeking accreditation, would be replaced by a positive attitude once the QMS is up and running. © MCB UP Limited 1998 Attitude surveys Certification Modelling Quality systems During the past decade there has been much...

... Engineering Quality management Quality systems Increasing costs are commonplace in the construction industry. This is particularly critical with capital intensive facilities, such as chemical processing plants. For plants of this type, it is important that design and construction activities...

... performance. This is a reflection of the quality of the unit’s maintenance services. © MCB UP Limited 1995 Armed forces Employees Empowerment Implementation Maintenance Quality systems Singapore TQM Sashkin and Kiser[ 1 ] assert that total quality management (TQM) is an intense...

..., the Sentosa Link project as well as its pavement management system. In a separate development, the Housing and Development (HDB) has, likewise, set up an in‐house quality management unit to implement a quality system which integrates the planning,design, construction, and maintenance stages of its housing...

...Philip A. Street; June M. Fernie The number of companies becoming registered to BS5750, the UK national standard for quality systems, has grown dramatically, yet little formal research has been undertaken in the area. The objective of the present study was to determine the view of Scottish...

... for installing BS5750‐based quality systems appears to be customer pressure; retaining existing customers is a key benefit. A minority of firms discover that “internal” benefits, such as greater control and discipline, turn out to be more valuable. Developing and installing a BS5750‐based system is a major...

... evaluation, internal quality systems audit, modification control and cost of quality. © MCB UP Limited 1991 MANAGEMENT DEVELOPMENT MULTINATIONALS QUALITY SYSTEMS The Lucas Approach to Facilitating Total Quality Facilitating Total Quality I.M. Ford and D.G. Coward Birmingham Polytechnic, UK 7...

...David T. Gould How one company has tackled the implementation of a quality system using BS5750 Part 2 as its guide is described. The setting of objectives, activating cultural change, planning, implementation, control and continuous review are addressed with examples drawn from experience gained...

... manufacturing industries for which the quality systems standard BS 5750/ISO 9000 was developed. This article describes why the design and build method of procurement ‐ which offers a single point of responsibility for both design and production ‐ supports the successful application of quality management...

... of the plant is described and a description of the production environment is outlined. The use of quality procedures and reporting systems for quantitative analysis is developed. Among the major findings are: the need for communication; the important role of simple quality systems; the need to identify...

... analysis. There was found a distinct lack of good quality management practices in the industry. A technique for rating quality systems was established. Quality Assurance in the Textile Industry: Part III Textile Industry Neal Allen Unisys Ltd, UK, and 9 John S. Oakland Received May 1989 European Centrefor...

...Jangir Panday It is usual for a components manufacturing business to hold formal customer approval for its quality systems before it can supply any goods. Such approval or certification is invalidated when a change to the plant location has been made, or if the processes have been significantly...