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Keywords: Quality Assurance
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Journal Articles
Modeling critical success factors for ISO/IEC 17025 implementation: a DEMATEL-based approach
Available to PurchaseEvangelia G. Panagiotidou, Panos T. Chountalas, Anastasios I. Magoutas, Dimitrios A. Georgakellos, Athanasios G. Lagodimos
International Journal of Quality & Reliability Management (2026) 43 (4): 1101–1134.
Published: 26 February 2026
.... These elements form the foundation for the successful adoption of the standard. Conversely, the primary effect factors (i.e. those that are driven by the causal factors) include the core technical requirements set by ISO/IEC 17025 – such as quality assurance and control, method verification and measurement...
Journal Articles
Evaluating the impact of COVID-19 mitigation measures on quality assurance of cross-border construction logistics and supply chain
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International Journal of Quality & Reliability Management (2024) 41 (10): 2713–2745.
Published: 26 March 2024
...Frank Ato Ghansah; Weisheng Lu Purpose While COVID-19 mitigation measures (CMMs) aided in steady recovery during the pandemic, they also impeded movement across economies/borders, affecting quality assurance (QA) of Cross-border Construction Logistics and Supply Chain (Cb-CLSC). However, prior...
Journal Articles
SMART-QUAL: a dashboard for quality measurement in higher education institutions
Available to PurchaseEsther Adot, Anna Akhmedova, Helena Alvelos, Sofia Barbosa-Pereira, Jasmina Berbegal-Mirabent, Sónia Cardoso, Pedro Domingues, Fiorenzo Franceschini, Dolors Gil-Doménech, Ricardo Machado, Domenico Augusto Maisano, Frederic Marimon, Marta Mas-Machuca, Luca Mastrogiacomo, Ana I. Melo, Vera Miguéis, Maria J. Rosa, Paulo Sampaio, Dani Torrents, Ana Raquel Xambre
International Journal of Quality & Reliability Management (2023) 40 (6): 1518–1539.
Published: 01 December 2022
... agencies for quality assurance on the use of these ten standards. What is not so clear is how to measure each of them. Additionally, these standards suffer from an important limitation: they only cover the first mission, “teaching and learning”, overlooking the relevance of the other two. Given...
Journal Articles
Evaluating the likelihood of the adoption of an animal welfare assessment system in European agri‐food supply chains
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International Journal of Quality & Reliability Management (2013) 30 (1): 59–79.
Published: 04 January 2013
...). European Union Animal husbandry Quality assurance Poultry Welfare assessment Quality assurance systems Adoption likelihood Retailers Conjoint analysis Standards formulating organisations Consumers are increasingly interested in food quality. Concerns include the health risks of consuming...
Journal Articles
Impact of HRM policies on quality assurance under requirement volatility
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International Journal of Quality & Reliability Management (2012) 29 (2): 194–216.
Published: 20 January 2012
... Results indicate variations in quality metrics like error generation, error detection, and quality assurance effort across experimental scenarios as different patterns of requirement volatility and resource management policies impact the software project dynamics in different ways. Research limitations...
Journal Articles
Lean Six Sigma in a service context: A multi‐factor application approach in the telecommunications industry
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International Journal of Quality & Reliability Management (2012) 29 (1): 122–139.
Published: 06 January 2012
... through an analysis of companies' documents, written procedures and quality assurance policies. Moreover, primary data were collected through a number of interviews with managers and quality experts. Findings There are particular factors that influence the implementation of L6σ in organizations...
Journal Articles
Review and discussion of production assurance program
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International Journal of Quality & Reliability Management (2010) 27 (6): 702–720.
Published: 29 June 2010
... and maintenance program execution and evaluation need to be considered to reduce downtime. Establishing and maintaining the proper levels of these resources is often considered part of maintenance support performance. © Emerald Group Publishing Limited 2010 Quality assurance Production management...
Journal Articles
Evaluating the reliability of component‐based software systems
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International Journal of Quality & Reliability Management (2010) 27 (1): 78–88.
Published: 12 January 2010
... new directions in evaluating the reliability of component‐based software systems for software reliability and offers practical help to researchers and software industries in reliable software development. The proposed software simulation technique will act as a tool for the software quality assurance...
Journal Articles
A survey on the advancement of QA (quality assurance) to TQM (total quality management) for construction contractors in Hong Kong
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International Journal of Quality & Reliability Management (2009) 26 (5): 410–425.
Published: 22 May 2009
... are summarized in Table II . Construction industry Quality Quality assurance Total quality management Hong Kong Quality on construction projects and project success can be regarded as the fulfilment of expectations of those participants involved (Ahmed et al., 2005). Quality management...
Journal Articles
An optimization‐based approach for designing attribute acceptance sampling plans
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International Journal of Quality & Reliability Management (2008) 25 (8): 824–841.
Published: 05 September 2008
... model constraints. © Emerald Group Publishing Limited 2008 x1 – non‐conforming items observed in the first sample. Acceptance sampling Poisson distribution Non‐linear control systems Quality assurance Quality assurance has emerged in the past decades...
Journal Articles
Managing knowledge for quality assurance: an empirical study
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International Journal of Quality & Reliability Management (2008) 25 (2): 109–124.
Published: 25 January 2008
... and dissemination influence product quality, they may fail to harvest the full value of knowledge management in quality assurance. Originality/value It is one of the first to assess the link between knowledge management and quality assurance. © Emerald Group Publishing Limited 2008 Knowledge...
Journal Articles
TQM and CSR nexus
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International Journal of Quality & Reliability Management (2007) 24 (7): 704–721.
Published: 07 August 2007
... Publishing Limited 2007 Total quality management Corporate social responsibility Quality assurance The quality movement dates back to the 1920s (Coopers & Lybrand and EFQM, 1994‐1995). For the first two decades the emphasis was on Quality Control and improving the process of technical...
Journal Articles
Validation of the instrument IMAQE‐Food to measure effectiveness of food quality management
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International Journal of Quality & Reliability Management (2007) 24 (4): 386–403.
Published: 24 April 2007
...M. van der Spiegel; W.J. de Boer; P.A. Luning; G.W. Ziggers; W.M.F. Jongen Purpose The purpose of this paper is to show that manufacturers use several quality assurance systems to assure quality. This paper aims to describe the validation of IMAQE‐Food – an instrument that measures effectiveness...
Journal Articles
Development of the instrument IMAQE‐Food to measure effectiveness of quality management
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International Journal of Quality & Reliability Management (2005) 22 (3): 234–255.
Published: 01 April 2005
...M. van der Spiegel; P.A. Luning; G.W. Ziggers; W.M.F. Jongen Purpose Manufacturers use several quality assurance systems to assure quality. However, their effectiveness cannot be assessed because an instrument does not exist. This article is based on a study that was set up to identify performance...
Journal Articles
The erosion of ISO 9000 benefits: a temporal study
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International Journal of Quality & Reliability Management (2005) 22 (2): 120–136.
Published: 01 February 2005
... benefits from the new standard. Nevertheless, the main purpose of the standard has not changed. It is still a set of externally auditable requirements for an absolutely minimal quality assurance system, and not a model or a methodology for improved performance that companies really need if they expect any...
Journal Articles
Object‐oriented software development antecedents that influence product bug density: Lessons for quality managers
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International Journal of Quality & Reliability Management (2005) 22 (2): 162–182.
Published: 01 February 2005
.... © Emerald Group Publishing Limited 2005 Computer software Quality assurance Correlation analysis Regression analysis It is desired by software professionals to design high quality software at low costs. In ad hoc software development projects, the quality of software...
Journal Articles
Perceptions about the ISO 9000 (2000) quality system standard revision and its value: the Dutch experience
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International Journal of Quality & Reliability Management (2005) 22 (2): 101–119.
Published: 01 February 2005
... the achieved level of quality assurance. This type of problem is attenuated when the certification body is also acting as the advising consultant to the organisation. Finally there is some suggestion amongst the practitioners that difficulties are being experienced in interpreting many of the clauses...
Journal Articles
Is ISO 9004 a path to business excellence?: Opinion of Canadian standards experts
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International Journal of Quality & Reliability Management (2004) 21 (8): 841–860.
Published: 01 October 2004
... efforts: There is a need … there is a great need within the industry, I think, and also within the government, to find tools to do things … the how. That the old 9004 was … giving somehow. © Emerald Group Publishing Limited 2004 ISO 9000 series Quality assurance Total quality...
Journal Articles
ISO 9000‐based quality assurance approaches and their relationship with strategic analysis
Available to PurchaseClara Martínez Fuentes, Francisco Balbastre Benavent, M.A. Escribá Moreno, T.F. González Cruz, M. Pardo del Val
International Journal of Quality & Reliability Management (2003) 20 (6): 664–690.
Published: 01 August 2003
...Clara Martínez Fuentes; Francisco Balbastre Benavent; M.A. Escribá Moreno; T.F. González Cruz; M. Pardo del Val Many organisations use the ISO 9000 series as a reference framework to establish their quality assurance system. In doing so, most of them overlook the process of interpreting...
Journal Articles
Quality management practice in highway construction
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International Journal of Quality & Reliability Management (2003) 20 (5): 532–550.
Published: 01 July 2003
... for multilevel quality management involvement is defined, encompassing contractors, engineers, and managers. The model describes the quality management tasks and the roles assumed in a scheme relating construction quality control, quality assurance, and the interface between them. The scheme can be applied...
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