... a cornerstone of quality cost analysis due to its clarity and widespread use (Ayach et al., 2019 ; Chatzipetrou and Moschidis, 2018 ; Kerfai et al., 2016 ; Plewa et al., 2016 ; Tambunan, 2024). This model categorizes quality costs into four key areas: Organizational quality...

...Sebastian Sturm; Gernot Kaiser; Evi Hartmann Purpose The dynamics of quality performance and quality cost are gaining renewed interest in quality management literature. Using large sample secondary data, the purpose of this paper is to build up empirical evidence for increasing quality performance...

...Evrikleia Chatzipetrou; Odysseas Moschidis† Purpose The purpose of this paper is to examine the longitudinal evolution of quality costs measurement, depicted in 99 real data studies of the last 30 years. A meta-analysis of these articles is conducted, in order to highlight the evolution...