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Keywords: Quality excellence
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Journal Articles
An empirical investigation of implementing Lean Six Sigma in Higher Education Institutions
Available to Purchase
International Journal of Quality & Reliability Management (2018) 35 (10): 2157–2180.
Published: 29 November 2018
... and application to the higher education sector which is a highly responsible area of the service sector, for imbibing quality excellence, serving as an excellent resource for researchers and higher education professionals. LSS is the latest quality excellence methodology, which is a combination of Lean...
Journal Articles
A conceptual Lean Six Sigma framework for quality excellence in higher education institutions
Available to Purchase
International Journal of Quality & Reliability Management (2018) 35 (4): 857–874.
Published: 03 April 2018
... aims to outline the importance of the quality excellence criterion in general through different constructs from the literature including TQM, Lean, Six Sigma and LSS. The paper further expands on the applicability of LSS in the HEI setting, with an understanding of HEI as comparatively different from...
