... and application to the higher education sector which is a highly responsible area of the service sector, for imbibing quality excellence, serving as an excellent resource for researchers and higher education professionals. The Six Sigma framework was initially developed at Motorola in the 1970s to improve...

... aims to outline the importance of the quality excellence criterion in general through different constructs from the literature including TQM, Lean, Six Sigma and LSS. The paper further expands on the applicability of LSS in the HEI setting, with an understanding of HEI as comparatively different from...