...Paulo Sampaio; Pedro Saraiva; António Guimarães Rodrigues Purpose The majority of ISO 9001 certification research studies conducted so far are supported by survey methodologies and descriptive statistics. As such, they express conclusions that are mainly derived from opinions and perceptions about...

...S. Saraswat; G.S. Yadava Purpose The purpose of this paper is to provide an overview of RAMS engineering in industry and research. Design/methodology/approach A range of research articles (1988‐2005) covering RAMS engineering is discussed to provide a practical and theoretical overview of RAMS...

...Enrique Claver; Juan José Tarí; José Francisco Molina This paper, which is part of a wider research process, identifies the categories of quality management, from the answers provided by those responsible for quality in 106 certified firms, in order to determine the importance of these categories...

...Ismail Sila; Maling Ebrahimpour There has been a plethora of published research related to total quality management (TQM) in the last few decades. However, very few studies focused on cataloging critical factors of TQM. One of the objectives of this literature review was to investigate the state...

... that learning can be applied. © MCB UP Limited 1997 Air force Armed forces Research Training USA In a recent article, which identified ten areas for future research in total quality management (TQM), one suggestion was a focus on applying TQM to all industries[ 1 ]. As the US armed forces...

... made during a long research carried out in this direction which began with the identification of a TQM framework of reference on the basis of the old single manufacturer model and culminated in the evolution of a focused SQM system model. Concludes by briefing the major findings of the research...

... taken this approach including Lovelock[ 23 , 24 ] and Grönroos[ 16 ]. Classification Customers Intangibility Mass services Professional service firms Research Service industries TQM Parts 1 and 2 of this series of papers review the total quality management, service operations...

... of social norms[4] within a social unit. Some early work on organizational culture was reported in the 1960s [5,6,7]. The Tavistock Institute in London (UK) also demonstrated the importance of the social component of organizational change programmes (socio-technical systems[8 However, the main research...

...T.W. Batley There has been an increasing drive to improve total quality management of manufactured products internationally in recent years. This has resulted in many improvements in the quality and management of quality in New Zealand firms. Research was carried out in New Zealand to compare...

... of plans for given (IQL,AOQL) and (MAPD,AOQL) are also discussed. © MCB UP Limited 1991 QUALITY QUANTITATIVE TECHNIQUES RESEARCH Selection of ChSP-(0,1) Plans for Given IQL and MAPD K. Subramani and K. Govindaraju Bharathiar University, Coimbatore, India Selection of ChSP-(0,1) Plans Dodge...

... are derived through GERT approach. In order to facilitate the operation and construction of the plan, Poisson unity values have been tabulated for a useful subset of the proposed plan. © MCB UP Limited 1991 QUANTITATIVE TECHNIQUES RESEARCH QUALITY CONTROL IJQRM 8,4 Chain Sampling Plan...

... TECHNIQUES RELIABILITY RESEARCH Reliability Measures for Large Systems O.P. Gandhi and V.P. Agrawal Indian Institute of Technology, New Delhi, India Reliability Measures for Large Systems 55 The reliability of a system is inherited from its design[l] and is dependent not only on the reliability of its...

... control systems in individual enterprises along with modern management methods still need to be properly established. China welcomes external technical exchanges. In an international co‐operative research and development project we studied computer‐interactive auditing and international quality programme...

...Alan Honeycutt The Quality Circle programme is used increasingly in all sectors of the US economy. The need is for investigative empirical research into the variables influencing participation in Quality Circles. A study at a major US aerospace company is described in which the major influences...

...Joseph M. Mellichamp; David M. Miller; Jiin Wang This article concerns the process of conducting a machine qualification (or process capability) study. It presents the results of a research project undertaken to investigate the shortcomings inherent in the typical team approach to machine...