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John A. Dotchin
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Journal Articles
Total Quality Management in Services: Part 3: Distinguishing Perceptions of Service Quality
Available to Purchase
International Journal of Quality & Reliability Management (1994) 11 (4): 6–28.
Published: 01 June 1994
Journal Articles
Total Quality Management in Services: Part 1: Understanding and Classifying Services
Available to Purchase
International Journal of Quality & Reliability Management (1994) 11 (3): 9–26.
Published: 01 April 1994
Journal Articles
Total Quality Management in Services: Part 2: Service Quality
Available to Purchase
International Journal of Quality & Reliability Management (1994) 11 (3): 27–42.
Published: 01 April 1994
