...Pedro Domingues; Paulo Sampaio; Pedro M. Arezes Purpose The purpose of this paper is to report the results from a survey carried out among Portuguese companies with their management systems (MSs) certified according to, at least two of the following standards: ISO 9001, ISO 14001 and OHSAS 18001...

... the first step in analyzing the relationship between ISO certification and company performance. © Emerald Group Publishing Limited 2013 ISO 9000 Supply chain Firm performances Survey Suppliers Customers Productive units Supply chain management Surveys The management has...

...Birre Nyström Purpose The purpose of this paper is to describe a methodology based on vignettes and its application to measure the consistency of railway delay attribution, in order to report on experiences of using the methodology in this context. Design/methodology/approach A survey is used...

... and reporting. Design/methodology/approach The methodology of the study was a postal questionnaire survey. The survey was conducted with the top 500 industrial enterprises in Turkey specified by the Istanbul Chamber of Industry (ICI) for the year 2005. These firms are selected and ranked by ICI according...

... affect organization performance, and to determine why some organizations do not utilize COQ systems. Design/methodology/approach A survey instrument was developed to determine the distribution of total quality cost among the four ASQ categories. The instrument also assesses the maturity...

... service quality. © Emerald Group Publishing Limited 2007 Customer services quality SERVQUAL Rail transport Transportation Surveys New Zealand The rapid growth of service sectors all over the world and the deregulation of many service industries have led researchers with an interest...

...Narendar Sumukadas Purpose The purpose of this article is to study the effect of employee involvement (EI) practices on quality comprehensively. Design/methodology/approach This paper views the EI domain as sets of related practices interacting within a hierarchy. Using survey data, the paper...

... satisfaction and organisational performance, presenting findings from 21 colleges of Further Education that have participated in both a survey of staff satisfaction (covering over 2,600 staff from these colleges) and in a diagnostic benchmarking exercise using the “Learning PROBE” methodology. Findings...

... in The Netherlands which have all been certified to the ISO 9000 standard were surveyed (a response rate of 21.4 per cent) and of these only 22 had not yet converted to the 2000 version of the standard. Findings Amongst the major findings is an overall positive perception of the value of the ISO 9000 (2000...

...Martí Casadesús; Stanislav Karapetrovic Purpose To analyze the changes in the perceived benefits of ISO 9000 with the passage of time. Design/methodology/approach An empirical survey of 399 companies conducted in 2002 in Catalonia (region of Spain). Findings ISO 9001: 2000 registered...

...Hongyi Sun; Sapphire Li; Karis Ho; Frank Gertsen; Poul Hansen; Jan Frick This paper investigates the pattern or trajectory of implementing ISO 9000 standards versus TQM in Western Europe from a longitudinal perspective, using empirical data. The research is based on three large‐scale surveys...

... are dominating over objective evaluation in the process of quality control decisions. A few case studies which have been conducted, and one that has been briefly reported here, also support this conclusion. The methodology of the study has three folds: literature review, survey in SMIs and case studies. ©...

... of TQM by examining and listing various TQM factors identified based on survey studies conducted in different countries and published in a variety of journals over the past decade. An examination of 76 survey studies that used an integrated approach to TQM showed that the TQM factors could be grouped...

...Jacob K. Eskildsen; Kai Kristensen; Hans Jørn Juhl This paper examines the weight structure of the EFQM excellence model. This is done through a survey among 756 chief executive officers from Danish companies who responded to a self‐assessment questionnaire. The data from this survey have been...

...Brian P. Mathews; Akiko Ueno; Tauno Kekäle; Mikko Repka; Zulema Lopes Pereira; Graça Silva The patterns of adoption of quality management practices and techniques vary across national boundaries. This article presents the findings of a questionnaire survey into the quality management procedures...

... of available publications has allowed us to detect the absence of such an investigation in Spain. That is why an empirical work has been planned, its main goal being to analyse how relevant certification may be in the progress of Spanish companies towards TQM. Mail surveys were carried out on 3,864 certified...

...Gabriele Bavagnoli; Marco Perona In this paper, the two main approaches employed up to now in quality‐related surveys, namely the technique‐oriented and the activity‐oriented ones, are discussed, showing their relative advantages and weaknesses. Then, a new method of surveying quality management...

... and quality work, the results of the survey have wide implications for other organizations faced with the challenge of quality management. Despite numerous books and articles in business and trade journals, quality remains a vague concept (Dean and Bowen, 1994). It is therefore necessary to define...

.... To answer that question a survey of Iowa law firms was conducted. The survey was sent to 100 law firms in Iowa in an attempt to determine the extent to which these firms are adopting TQM in an effort to reduce costs and increase efficiency. The research in this exploratory study shows that Iowa lawyers...

...E. Kowalski; P. Walley Discusses the results of a survey into the factors which motivate individuals to adopt, participate in and implement total quality (TQ) in their own work environments. A considerable literature survey was carried out in order to derive a framework which could be used...