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Keywords: Sentiment analysis
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Journal Articles
International Journal of Quality & Reliability Management (2023) 40 (4): 990–1008.
Published: 09 September 2022
... mentioned by reviewers. Then, sentiment analysis is used to assess the positiveness/negativeness of the users' feedback. Findings A total of 37 quality attributes are identified. Four of them show a significant positive relation to the guest's sentiment: apartment views, host tips and advice, location...
