Keywords: Service experience
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

The interplay between multichannel integration quality, service convenience, service experience, multichannel perceived value and e-WoM

John Agyekum Addae, Kwabena Gyasi Boakye, George Oppong Appiagyei Ampong, Hod Anyigba, Mohammed Majeed, Aidatu Abubakari, Kwame Simpe Ofori
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2025) 42 (4): 1110–1131.
https://doi.org/10.1108/IJQRM-08-2023-0264
Published: 28 August 2024
...John Agyekum Addae; Kwabena Gyasi Boakye; George Oppong Appiagyei Ampong; Hod Anyigba; Mohammed Majeed; Aidatu Abubakari; Kwame Simpe Ofori Purpose The study's goal is to assess the influence of multichannel integration quality on perceived value, service convenience and service experience...
View article titled, The interplay between multichannel integration quality, service convenience, service experience, multichannel perceived value and e-WoM
Open the PDF for The interplay between multichannel integration quality, service convenience, service experience, multichannel perceived value and e-WoM in another window
Add to Citation Manager for The interplay between multichannel integration quality, service convenience, service experience, multichannel perceived value and e-WoM
Journal Articles

Enriching healthcare service quality by leveraging service experiences in Indian private hospitals: application of fuzzy-AHP approach

Shubham Senapati, Rajeev Kumar Panda
Journal: International Journal of Quality & Reliability Management
International Journal of Quality & Reliability Management (2023) 40 (10): 2301–2325.
https://doi.org/10.1108/IJQRM-07-2022-0212
Published: 27 February 2023
... >100 beds Source(s):   Chatterjee and Srinivasan (2013) Service experience Service quality Healthcare Fuzzy analytic hierarchy process Healthcare establishments globally are facing issues in balancing qualities, experiences and effectiveness (Henstenburg et al...
View article titled, Enriching healthcare service quality by leveraging service experiences in Indian private hospitals: application of fuzzy-AHP approach
Open the PDF for Enriching healthcare service quality by leveraging service experiences in Indian private hospitals: application of fuzzy-AHP approach in another window
Add to Citation Manager for Enriching healthcare service quality by leveraging service experiences in Indian private hospitals: application of fuzzy-AHP approach
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal