Keywords: TAM
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Journal Articles
Journal Articles
International Journal of Quality & Reliability Management (2014) 31 (4): 419–434.
Published: 01 April 2014
... in the questionnaire. The author used the expanded version of the technology acceptance model (TAM) for measuring the intention of potential customers to accept a new technology and for evaluating the characteristics of the virtual agent. In order to measure the e-service quality, the author adapted items of WebQual...

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