... NLP and text mining to analyze OPRs and expert reports. CRs, CR importance, and local/competitor CR scores are extracted by Latent Dirichlet Allocation, and point-of-sale importance values are determined from Product Evaluation Platforms (PEP). Findings The study shows that automating the HoQ...

... Emerald Publishing Limited Licensed re-use rights only Vehicle maintenance records Text mining Bayesian network Vehicle quality evaluation Nomenclature N Bayesian network P ( X 1 , … X n ) Joint probability distribution PPH Number of quality...

... a combination of text mining techniques to analyse Airbnb reviews, identifying service quality attributes and assessing their relation to the users' sentiment. More than two million reviews written by guests in four European cities are analysed. First, topic modelling is applied to find the quality attributes...

... Publishing Limited Licensed re-use rights only TQM Quality management Text mining Cluster modeling Probabilistic topic modeling Quality movement For a considerable period of time, quality has been at the center of management studies and debates concerning theoretical as well as practical...