... dimensions (library service effect, personal control and library as a place), library image and trust on users’ loyalty with the mediating effect of perceived service value and satisfaction. Design/methodology/approach Data for hypotheses testing were gathered from Minhaj University Lahore (MUL...

... trust and customer loyalty. Design/methodology/approach The research instrument is developed based upon the mostly validated measures of prior studies. A pretest of the questionnaire is conducted to assess the content validity of the measurement scales. An online survey is used to collect...

... is empirical and descriptive in nature. The factors considered for the study include price, consumer knowledge, trust, attitude, behavioural intentions, subjective norms, perceived personal relevance and perceived consumer effectiveness. Findings The three major influential factors include price, trust...

...Daniel J. Petzer; Estelle van Tonder Purpose The purpose of this paper is to assess the mediating effect of customer engagement on the relationships between selected relationship quality and value antecedents (commitment, customer satisfaction, trust and customer value), and the consequence...

... with various types of commitment, benefits, quality and trust. It also attempts to identify the interrelationships among three types of trust, namely, competence, contractual and goodwill, as well as affective, calculative and normative commitment. Design/methodology/approach – Structural equation...

... Group Publishing Limited 2014 Social presence Trust TAM E-service quality Restaurant web site Virtual agent Web site humanization Web-user experience Internet reduced the cost of interaction between the firm and its customers (Iansiti and MacCormack, 1999 ; Nevens, 1999...

...Nelson Oly Ndubisi Purpose The purpose of this research is to examine the impact of relationship marketing (RM) underpinnings namely, trust, commitment, communication and conflict handling on the quality of firm‐customer relationship as well as the levels of contribution of these underpinnings...

... of consumers in a chain departmental store setting in Victoria, Australia. The model investigates the effect of service quality, trust, and commitment on relationship strength. The model then seeks to explore the impact of relationship strength on attitudinal outcomes such as relationship quality...