... in the United Arab Emirates (UAE), where the large Government organisation is indicative of the type of large indigenous organisation in the region. The organisation is part of the Dubai Government Excellence Programme (DGEP). Design/methodology/approach A multi‐level case study approach is used, involving...

... of organizational factors on these barriers, particularly in a developing country context, has been given scant attention. This paper presents new data and new empirical insights into the barriers to Six Sigma implementation in United Arab Emirates (UAE), a Middle Eastern country situated in the southeast...

...Walid Zaramdini Purpose The aim of the paper is to analyze the different aspects of the motives and benefits of certified ISO 9001: 2000 companies in the United Arab Emirates (UAE). Design/methodology/approach A total of 900 certified UAE companies were surveyed in April 2004 in UAE...

...Khalid Al‐Marri; Abdel Moneim M. Baheeg Ahmed; Mohamed Zairi Purpose The purpose of this paper is to examine the critical success factors of total quality management (TQM) implementation in the United Arab Emirates (UAE) banking sector. Design/methodology/approach Empirical case studies were...

.../methodology/approach Using a sample of 220 respondents from 15 United Arab Emirates (UAE) universities and colleges, results of regression analysis and confirmatory structural equation modeling show that all of the hypothesized causal relationships in the Baldrige model are statistically significant...

... in the United Arab Emirates. Design/methodology/approach Because of the many concerns and reservations raised with regard to using perception scores or gap scores, the appropriateness of the SERVQUAL measure to verify the anticipated structure of the instrument was also examined. Using confirmatory factor...

... received from employees who are engaged in quality management programmes from nine companies in the United Arab Emirates (UAE). These were subjected to a series of correlational and regression analyses. Findings There are three major findings in this research. First, the relationship between the QFD...

...Naceur Jabnoun; Hussein A. Hassan Al‐Tamimi Service quality is becoming more critical for banks to maintain their market shares. This paper develops a modified SERVQUAL for measuring service quality in the United Arab Emirates commercial banks. The instrument includes thirty items that belong...

... factors is tested for reliability and validity using data collected from 424 general managers and quality managers in the United Arab Emirates. Results provide strong evidence that the measures are judged to be both valid and reliable. The empirical replication on a more broadly based sample provides...