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Keywords: Utilities
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Journal Articles
The strategic “pull” and operational “push” of total quality management in UK regional electricity service companies
Available to Purchase
International Journal of Quality & Reliability Management (2003) 20 (4): 436–457.
Published: 01 June 2003
... leading to increased business effectiveness in this £30 billion industry. Other possible benefits include the possible generalisations to other utilities such as water, roads, gas and telecoms. The research methodology includes a comparative case study analysis of five RECs, which have used TQM...
