Issues

Special Issue: Selected papers from the 14th QMODICQSS conference, 2011. Guest Editor: Su Mi DahlgaardPark

2011 Awards for Excellence

2011 Awards for Excellence

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The sustainable management vision for excellence: implications for business education

Loukas N. Anninos; Leonidas S. Chytiris
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Using E‐S‐QUAL to measure internet service quality of e‐commerce web sites in Greece

Ilias Santouridis; Panagiotis Trivellas; Georgios Tsimonis
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A health‐related quality management approach to evaluating health promotion activities

Ingela Bäckström; Lina Eriksson; Yvonne Lagrosen
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Creating benchmarks for high performing organisations

Graeme Cocks
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Putting appreciative design into practice: A case study of a course evaluation and design process

Johan Lilja; Daniel Richardsson
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Quality management in hotels in the Basque Country

M. Jesús Alvarez; Carmen Jaca; Elisabeth Viles; Anna Colomer
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Applying Gemba‐Kaizen in a multinational food company: a process innovation framework

Manuel F. Suárez‐Barraza; Juan Ramis‐Pujol; Mariana Estrada‐Robles
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