Issues

A cross-cultural perspective on consumer perceptions of service failures’ severity: a pilot study

Haithem Zourrig; Kamel Hedhli; Jean Charles Chebat
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Level of satisfaction among postgraduate health sciences students on the cafeteria facilities in Universiti Kebangsaan Malaysia, Kuala Lumpur Campus

Jian Pei Kong; Sameeha Mohd Jamil
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Achieving customer loyalty through service excellence in internet industry

Paramaporn Thaichon; Antonio Lobo; Ann Mitsis
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Enhancing service innovation in a business-to-business context: Four questions for SMEs transforming to service logic

Maaria Nuutinen; Katri Ojasalo
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Expected service quality of utility stores in Pakistan: Qualitative investigation of older and younger generational cohorts

Muhammad Kashif; Mohsin Abdul Rehman
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Determinants and effects of employee’s creative self-efficacy on innovative activities

Terje Slåtten
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Differences of customer purchase behavior toward organic rice in Indonesia and Taiwan

Massoud Moslehpour; Pham Van Kien; Ilham Danyfisla
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A comparison of customer perceived service quality in discount versus traditional grocery stores: An examination of service quality measurement scales in a Swedish context

Johan Anselmsson; Ulf Johansson
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Work integrated learning for employee health in schools

Stefan Lagrosen; Yvonne Lagrosen
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Designing appropriate contracts for achieving efficient winter road and railway maintenance with high performance quality: A survey of the state of practice in Sweden

Adel Abdi; Hans Lind; Björn Birgisson
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