...Jon Sundbo; Luis Rubalcaba; Faïz Gallouj Purpose This paper aims to develop a conceptual framework for understanding the role of servitization in the creative and cultural industries (CCI). Design/methodology/approach A conceptual model is proposed based on five elements: servitization drivers...

...Jonas Boström; Helene Hillborg; Johan Lilja Purpose The purpose of this paper is to contribute knowledge concerning the dynamics and potential cultural tensions that occur when applying user involvement and design thinking (DT) for improving quality in a health-care setting. Design/methodology...

... a different perspective, with a focus on the primary sector. Primary sector Innovation Fishing industry Culture Entrepreneurship Firm size Fisheries Consumer marketing Sustainability SME Food and beverage Figure 1. Summary of # publications reviewed It is evident that the topic...

...-site case study was conducted in which storytelling was used as a data collection tool and co-creative process to explore dimensions in the company’s cultures that could provide a deeper understanding about the constraints and possibilities that exist for developing value-based leadership...

...Promporn Wangwacharakul; Bozena Bonnie Poksinska Purpose The aim of this paper is to suggest and demonstrate how anchoring vignettes, as a survey instrument, can be applied to study quality management (QM) across cultures. Cultural differences may create challenges in QM. Quantitative surveys...

...Haithem Zourrig; Kamel Hedhli; Jean Charles Chebat Purpose – This paper aims to investigate the cultural variability in assessing the severity of a service failure. Design/methodology/approach – Two separate studies were conducted. The first investigates differences in the perception...

... of values and perception of health among employees have been published (Lagrosen, 2004 ; Lagrosen et al., 2007, 2010). Quality management Brain integration Core values Organisational learning Quality management success Culture Quality management values Decision‐making Brain...

...Valentina Della Corte; Iris Savastano; Alessandra Storlazzi Purpose The purpose of this paper is to study service innovation applied to archaeological sites' management, in terms of enrichment of primary cultural product with auxiliary products (cultural activities). Design/methodology/approach...