... This study aims to identify the agile-sustainability readiness factors and analyze them in the context of health-care organization. In this study, agile-sustainability refers to “adapt to the changing environment and respond quickly by maximum using the resources as well as supporting the three pillars...

...., 2015). To develop a culture of collaboration and coordination in health care, there is a need for commitment to engage in shared learning and dialogue (Kydona et al., 2010). In this study, continuous learning within and between units is based on an organizational culture where team members...

...Therese Kahm; Pernilla Ingelsson Purpose The purpose of this paper is to present the supportive conditions that the first-line health-care managers claim that they need from their own managers and what they experience as their own roles and responsibilities in relation to their coworkers when...

... of this paper is to describe and evaluate a Lean leadership-training program within the health-care sector. A training program developed through a cocreative process with the intent of enhancing the possibilities for a context-specific adaption of Lean. A cocreated leadership-training program, executed...

...Magdalena Smeds; Bozena Bonnie Poksinska Magdalena Smeds can be contacted at: magdalena.smeds@liu.se 24 04 2018 01 11 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only The Swedish health-care system currently...

... the first efforts in many public organizations aimed at fostering a customer orientation (Røvik, 2000). Services Health care Public sector New public management (NPM) Customer Support processes The customer concept is controversial in many public organizations, not least in Swedish health...

...Anna Westerlund; Rickard Garvare; Elisabet Höög; Monica Elisabeth Nyström Purpose – The purpose of this paper was to investigate the role of an intra-organizational change facilitating function (CFF) in relation to a multi-level development initiative in a health care organization. Involved...

... to increase the success rate of implementations of QM initiatives, e.g. procedures to follow to reach an outcome where the new way of working is standard procedure. Less research has problematized the implementation process, questioning what a successful outcome of an implementation is. In health care...

...Mia Ljungblom Purpose – The purpose of this paper is to research the practice of ethics in Swedish health care organizations using Lean Management. Design/methodology/approach – A qualitative study was conducted. Findings – Findings indicate that ethics is not a consideration when...

... on the enabling and inhibiting factors that influence adoption of medical tourism service. Medical tourism Service system Emotional discomfort Social resource integration Tourism Medicine Medical treatment Health care The drivers that result in emotional discomfort were extracted from the focus...

... contexts. Yet, the empirical findings provide a basis for future research to refine and extend corporate endeavors in managing negative incidents in both the health care and tourism industries. Practical implications The findings indicate that the notion of perceived justice is the same regardless...

...Francisco J. Miranda; Antonio Chamorro; Luis R. Murillo; Juan Vega Purpose Service quality is an elusive and abstract construct, so that particular effort is required to establish a valid measure. Patients' perceptions of health services seem to have been largely ignored by health care providers...

...Mattias Elg; Lars Witell; Bozena Poksinska; Jon Engström; Su Mi Dahlgaard‐Park; Peter Kammerlind Purpose The purpose of this paper is to develop an understanding of how patients experience their health problems and how they can generate innovative ideas about health care services. The research...